What are the responsibilities and job description for the Customer Service Representative Cavco-Nampa position at The Cavco Family of Companies?
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Work with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- May receive orders, resolve complaints about billing, and explain how to use product or service.
- Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service.
- Perform a variety of administrative tasks as needed.
- Provides Customers, Retailers, and coworkers with useful feedback and suggested resolution.
- Demonstrate a good work ethic based on principles of honesty and integrity.
- Maintain office files and ensure accuracy.
- Provide detailed information to Service Contractors and discuss the repair process with a clear timeline.
- Performs various other job duties as assigned and needed.
