What are the responsibilities and job description for the Customer Service Reps position at The Cavco Family of Companies?
Responsibilities :
Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service
Perform a variety of administrative tasks as needed
Provides customers and coworkers with a remarkable experience
Demonstrate a good work ethic based on principles of honesty and integrity
Maintain office files are accurate
Performs various other job duties as assigned and needed
Qualifications :
1 - 2 years' experience in customer service
High School Diploma or equivalent
Ability to multi-task in a fast paced environment
Ability to prioritize tasks and self-management
Effective planning and organization skills
Experience with MS Word, MS Excel, computer knowledge
Excellent listening skills and be able to offer solutions to unique situations
Attention to detail and self-management
Consistently provide excellence in Customer Service
Strong communication skills, patience and phone skills
Empathetic outlook and the ability to work on a team
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