What are the responsibilities and job description for the Desktop Support Specialist (DR) position at The CCS Companies?
Job Details
Job Location: Santo Domingo Office - Santo Domingo, Distrito Nacional
Salary Range: Undisclosed
Job Shift: Monday - Friday Full Time
Description
POSITION SUMMARY
The Desktop Support Specialist is a dedicated security position and is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons in the Santo Domingo Office. Working under the direction of the Supervisor, Information technology, the Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction.
ESSENTIAL FUNCTIONS:
- Responds to user helpdesk requests and answers telephone inquiries.
- Prioritizes and resolves technical issues to ensure timely completion of work orders.
- Manages PC installations, imaging, upgrades, and patches.
- Troubleshoots and resolves problems related to hardware and software.
- Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
- Tracks, updates, and manages issues using IT ticketing software.
- Other duties as assigned by management.
- Ability to maintain a consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.
QUALIFICATIONS
- 2 years of desktop support experience preferred, or 1 years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
- Technical expertise in the following areas is preferred:
- PC hardware/software troubleshooting and repair;
- Windows 10/11 support;
- VPN Installs;
- TCP/IP Network Configurations and remote communication;
- Laptop Support; website troubleshooting, and Microsoft Office installs.
- Must have business proficiency in English (written and verbal).
- Strong ability to prioritize work and meet deadlines.
- Excellent multitasking skills in a fast-paced environment.
- A "service" ethic toward internal customer base.
EDUCATION REQUIREMENTS
- Associates Degree required. Bachelor's Degree preferred.
Qualifications
