Front Desk Supervisor

Assist the Front Desk Manager in managing guest service operations. Provide excellent guest service in an efficient, courteous and professional manner. Supervise daily operations.

ESSENTIAL FUNCTIONS:

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Ability to direct and maintain productivity levels.
• Performs Front Desk employee evaluations.
• Accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Share knowledge and information about hotel amenities and local area with guests. Identify and explain room features to guests; Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Act as a shift supervisor to ensure all daily functions of the check-in and check-out process are being completed at an optimal level.
• Follow up on any outstanding requests or problems from the previous day and are resolved.
• Print contingency lists to have a record of all guests in case of emergency.
• Working closely and cohesively with other department.
• Accept and record wake-up call requests and deliver to appropriate department; respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Secure payment for reservations; verify and adjust billing when necessary. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly.
• Responsible for using Marriott's LEARN and guest recovery models while maintaining good guest rapport.
• Notify Loss Prevention/Security of any guest reports of theft. Properly document incidents pertaining to property, automobile, or general liability claims.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Perform other duties as assigned, requested, or deemed necessary by management.

JOB REQUIREMENTS

• Minimum of two-years front desk experience and two years of prior Hospitality supervisory experience required.
• Convey information and ideas to others in a convincing and engaging manner through a variety of methods.
• Maintain performance level under pressure or when experiencing changes or challenges in the workplace.
• Minimum lifting of 30lbs.
• Pushing, pulling, bending, stooping, upward reaching.
• Some exposure to cleaning chemicals.
• Prolonged periods of standing and/or walking.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Front Desk: 1 year (Required)
• Hotel Supervisor: 1 year (Required)

Work Location: In person

Salary : $18