House Club Manager

The Center Club

With sweeping views of Baltimore’s famous Inner Harbor, The Center Club is a vibrant 5-star private club that appeals to those looking for a place to conduct business and enjoy social activities. Just blocks away from Camden Yards and M&T Bank Stadium, we are recognized as one of the Top 50 city clubs in America. In addition to gourmet cuisine, the club is dedicated to curating interesting experiences from monthly wine and cocktail tastings to talks by notable local thought leaders making The Center Club a unique place to work.

Position Overview

The Center Club is seeking a Clubhouse Manager to oversee operations for Food & Beverage, Reception, and Facilities Maintenance. This position is ideal for a hospitality-driven leader with a strong food and beverage background.

The Clubhouse Manager will take a dynamic, strategic approach to growing the club’s membership, fostering strong community connections, and implementing innovative promotional initiatives. An outgoing and engaging personality is essential to building valuable partnerships and ensuring membership offerings remain relevant and appealing.

Bringing a fresh perspective to the dining experience will be a priority for the new Clubhouse Manager. He/she will elevate service standards, introduce new programs, and develop events that drive engagement. Working closely with staff and leaders, they will create a warm, inviting atmosphere that makes the club feel like a second home for members.

Candidate Qualifications

The Clubhouse Manager will play a pivotal role in fostering a member-focused environment that aligns with the club's values and strategic vision.

Leadership Skills:

• Proven and effective leadership.

• The Clubhouse Manager must demonstrate strong abilities to guide the team, inspire staff, and ensure smooth operations across all club functions.

Food & Beverage Operational Excellence:

• Efficient and effective management of food and beverage operations is crucial. The Clubhouse Manager should focus on consistently high standards for the dining experience in terms of quality, service, and financial performance to enhance member satisfaction.

• Implement transformative changes, particularly in dining services is important for achieving improved quality and financial outcomes.

• Collaborate with kitchen and service teams to develop seasonal menus and improve service standards.

• Monitor member feedback on food and services and address areas of concern promptly to exceed member expectations.

• Increase the frequency of meals served by promoting dining events, specials, and holiday menus to members.

• Coordinate with the chef and kitchen staff to ensure a consistent, high-quality dining experience that drives repeat visits and positive word-of-mouth.

Membership Engagement and Growth:

• Proactively engage with members and potential members, especially from the surrounding communities.

• Develop and execute membership growth strategies, including outreach programs, member referral incentives, and community events to showcase club offerings.

• Collaborate with the membership committee to enhance member participation in events, programs, and club activities, strengthening community ties and retention.

Financial Performance:

• Oversee all aspects of club finances, with a strong focus on achieving operational break-even in food and beverage services.

• Work with the leadership to establish and monitor budgets, ensuring that financial goals align with the club’s vision.

• Implement strategies to increase clubhouse revenue through enhanced food and beverage offerings, special events, and targeted marketing initiatives.

• Continuously review and optimize operational expenses to maximize financial performance and efficiency.

Staff Management:

• Identifying, interviewing, and hiring front-of-house staff and providing necessary training.

• Regularly evaluating staff performance and addressing any issues or concerns.

Staff Motivation and Team Environment:

• Build a motivated, service-oriented team by fostering a culture of respect, collaboration, and accountability.

• Set clear goals and expectations for staff and conduct regular training sessions focused on professional development and member service excellence.

• Recognize and reward staff achievements, encouraging a positive work environment that enhances employee satisfaction and retention.

• Address any interpersonal or performance issues promptly to maintain a harmonious and productive team environment.

Maintenance and Repairs:

• Ensuring the clubhouse and surrounding areas are clean, organized, and well-maintained, including addressing safety, sanitation, energy management, and preventive maintenance issues.

• Overseeing household maintenance and repairs, coordinating with contractors and vendors.

Educational Requirements

• Previous management experience, preferably in a country club setting including food and beverage experience preferred.

• A verifiable record of successful financial management.

• A verifiable record of the development of staff and intuitive mentoring.

• Proficient in Point of Sale systems, Microsoft Office, and any other hospitality applications that effectively enhance the operation and member dining experience.

• A bachelor’s degree is preferred with a focus on business management or hospitality management.

Job Knowledge, Core Competencies and Expectation

• Strong interpersonal and organizational skills.

• Ability to maintain composure and decorum while operating in fast paced environment.

• Food and beverage cost controls and operating procedures.

• Demonstration of excellent team leadership skills.

• Strong ability to motivate and establish a teamwork environment.

• In depth knowledge of club/restaurant operations

• Scheduling flexibility including night, weekend, and holiday availability mandatory.

• Ability to consistently deliver exceptionally high levels of customer service.

• Polished, professional appearance and presentation.

• Effective communication through all department levels and throughout club.

• Knowledge of Microsoft Office Suite.

• Must be reliable, poised and confident in being a key representative of The Center Club.

What The Center Club Offers

• Competitive pay and benefits.

• Paid Parking

• Full-time, with Sundays and Mondays off.

• Welcoming, professional work environment

• Chef prepared meals

Benefits at a glance:

• 401(k) matching

• Medical/Dental/Vision insurance

• Employee assistance program

• Life insurance

• Paid time off

The Center Club is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity