Mental Health Office Manager Assistant

Job Title: Mental Health Office Assistant
Location: Burlington, CT (with occasional travel to satellite offices)
Employment Type: Full-Time, Salary Position

About Us:
The Center for Emotional Healing, LLC is a well-established and respected mental health group practice based in Burlington, CT, offering both in-person and online therapy services. We are dedicated to providing high-quality care to our clients and are looking for a highly organized and proactive Mental Health Office Assistant to support the practice’s day-to-day operations, assist with client services, and contribute to the smooth functioning of our fast-paced, compassionate environment.

Position Overview:
As the Mental Health Office Assistant, you will play a crucial role in supporting administrative and clinical staff. This position is ideal for someone who is detail-oriented, enjoys multitasking, and is eager to contribute to a positive, client-centered atmosphere. The role will primarily be in-person at our Burlington location, with occasional travel to satellite offices for various support tasks.

Key Responsibilities:

Client & Office Support:

• Respond to phone and email inquiries, ensuring timely and professional communication with clients and staff.
• Assist in enrolling new clients, scheduling appointments, and maintaining up-to-date client records within the EHR system.
• Help ensure compliance with HIPAA and other healthcare privacy standards.
• Provide general administrative support to therapists, including managing client communications, reschedules, and appointment adjustments.

Billing & Insurance Assistance:

• Assist with insurance verification and ensure clients’ coverage is confirmed before services are provided.
• Support billing tasks, including coordinating with the billing team to address any claim denials or insurance inquiries.
• Help maintain accurate records for billing and insurance claims, ensuring timely and accurate processing.

Compliance & Documentation Support:

• Support practice compliance with healthcare regulations, including HIPAA, and help keep client records in line with required standards.
• Stay informed on basic healthcare laws and support efforts to ensure policies and procedures are regularly updated.

General Administrative Tasks:

• Assist with scheduling meetings and coordinating office supplies.
• Provide support with general office tasks as needed, including organizing documents and maintaining files.
• Help troubleshoot administrative issues to ensure the office runs smoothly.

Marketing & Community Outreach Assistance:

• Help coordinate marketing efforts and community outreach to attract new clients and build awareness for the practice.
• Represent the practice at events as needed, building relationships within the local community.

Key Requirements:

Experience:

• At least 1-2 years of office or administrative experience, ideally in healthcare or mental health settings.
• Basic understanding of insurance processes, including client eligibility verification and claims.
• Familiarity with EHR systems or similar software is a plus.

Skills & Qualifications:

• Excellent communication skills with a customer-service focus.
• Strong organizational and time management skills, with the ability to manage multiple tasks.
• Proficiency in office software (Microsoft Office Suite, Google Workspace).
• Knowledge of HIPAA compliance and maintaining confidentiality.

Compensation & Benefits:

• Competitive salary, based on experience.
• Benefits package includes: Paid Time Off (PTO), medical, dental, and vision insurance, short-term disability, life insurance, and retirement options with company match.
• Opportunities for growth and career development within the practice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Burlington, Connecticut (Required)

Ability to Relocate:

• Burlington, Connecticut: Relocate before starting work (Preferred)

Work Location: In person