What are the responsibilities and job description for the Medical Appointment Scheduler / Hybrid WFH Schedules Available position at The Center For Eye Care And Optical?
Job Description:
A busy and well-established ophthalmology practice in Suffolk County, Long Island, is seeking an experienced, personable, and organized Appointment Secretary to join our team. The ideal candidate will play a key role in ensuring patients receive a welcoming and efficient scheduling experience. This is a full-time position, requiring a flexible schedule that includes some evenings and Saturdays. A minimum of one year of experience in a medical office setting is preferred.
Responsibilities:
- Professionally handle and triage incoming patient calls to determine scheduling needs
- Schedule patient appointments with the appropriate physician to support high-quality patient care
- Review and manage the practice’s schedule for the current week and upcoming two weeks
- Confirm patient appointments daily and follow up with any changes or cancellations
- Cancel, reschedule, and follow up on no-show appointments to maintain schedule efficiency
- Execute recall calls to patients based on physician recommendations
Essential Skills and Abilities:
- Proven ability to triage patient needs effectively to ensure proper scheduling
- Excellent customer service and verbal communication skills to engage patients professionally
- High level of computer literacy, including experience with or ability to learn scheduling and EMR software
- Ability to work collaboratively as part of a team
- Strong multitasking skills, with the ability to prioritize tasks in a fast-paced environment
- Empathetic personality with the ability to address patients’ needs and concerns compassionately
- Detail-oriented with strong organizational skills
- Professional and respectful treatment of patients at all times
- Basic understanding of medical insurance to assist with appointment scheduling needs
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Opportunities for advancement
- Paid training
- Work from home
Medical Specialty:
- Ophthalmology
Schedule:
- Monday to Friday
- Rotating weekends
Work Location: Hybrid remote in West Islip, NY 11795
Salary : $19 - $20
