Complex Care Manager (ACT, FACT, AOT, POWER)

GENERAL SUMMARY

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.  The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

·        Assists with developing new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc.

·        Completes indirect support activities, including documentation, correspondence, death review packets, and prescription assistance program consultations.

·        Conducts assessments and develops treatment plans for consumers, including monitors/reports consumer progress with treatment goals. This may include reporting to the legal system and other community partners.

·        Coordinates intake function to Adult Behavioral Health in designated programs.

·        Documents all clinical interactions and updates in electronic medical records and other required platforms.

·        Ensures clinical documentation is submitted in accordance with CHCS standards and contract-specific requirements and complies with Quality Improvement Processes.

·        Participates in professional development duties, including special assignments/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings.

·        Participates in supervision and development opportunities, including individual/group supervision and meetings/training as assigned.

·        Diverts consumers from jail, emergency rooms, and hospitals to help reduce recidivism and decompress emergency rooms.

·        Provides case management support and various activities, including care coordination, direct services, discharge planning, referrals, linkage and transition to the next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross-collaboration with interdisciplinary teams.

·        Provides skills training and psychosocial rehabilitation services that address the severe and persistent mental illness and symptom-related problems that interfere with the individual’s functioning.

·        Participates in coordination and communication with law enforcement, hospital personnel, and other community providers on the progress of individuals receiving and collaborating services.

·        Provides crisis intervention to individuals to reduce symptoms and prevent admission to a more restrictive environment.

·        Provides services in vivo, meeting the consumer where they are in the community.

·        Provides unit, operations, agency, and community training and education as assigned.

·        Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.

·        Employees on the Complex Care team will perform duties such as an after-hours on-call rotation, including weekends and holidays.

·        Trains, mentors, and coaches’ new employees.

·        Performs other related duties as required

SPECIFIC PROGRAM DESCRIPTIONS

AOT, ACT, FACT, and POWER - Complex Care, Crisis and Justice Programs at The Center for Health Care services are unique subdivisions under the umbrella of Adult Behavioral Health services. Clinicians in these programs serve as the subject matter expert in triage, assessment, de-escalation, and care navigation as these team members are provided with the tools/skills necessary to advocate, assist, and motivate consumers to take part in their recovery. Complex Care focuses on tailoring services to individuals that would benefit from a multidisciplinary, team-based approach. Our teams (AOT, ACT, FACT, and POWER) strive to build community connections and tackle stigma associated with severe mental illness. As a result, our teams work closely with consumers in a community-based approach, overcoming the barriers of multiple hospitalizations and treatment non-adherence. So often, individuals find themselves involved in the legal system for offenses directly linked to mental health and substance use disorders. Our Justice Programs focus on providing services to individuals that have an active involvement in the justice system. Our Justice teams strive to support consumers with mental health and substance use needs as they transition through their legal involvement. As a result, our teams work closely with consumers in a community-based approach, collaborating with community supervision officers, judges, and attorneys, to overcome the barriers of justice involvement, recidivism, and treatment non-adherence. Both programs provide direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

·        Graduate degree in Social Work, Psychology, Counseling OR a related behavioral health field OR graduate degree in Criminal Justice with a minimum of 27 hours of Behavioral Health work.

·        Three (3) years of experience providing similar services in the mental health field with knowledge of trauma-informed care, severe mental illness, crisis intervention and/or emergency services.

·        Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer.

https://selfservice.chcsbc.org/ess/EmploymentOpportunities/JobDetail.aspx?req=4556&sreq=4&form=BACH&desc=COMPLEX CARE MANAGER

Location: 2829 Babcock Rd. Ste. 217, San Antonio, TX 78213

Schedule: Monday-Friday 8:30am-5:30pm

Salary: $61,870.67-$65,657.54