Med Office Scheduler III

Job Description

Job Description

ESSENTIAL FUNCTIONS

• Schedule clinic appointments including consultations, and follow-up visits, utilizing scheduling and the EMR system.
• Collect all pertinent demographic, insurance, and medical information and enter it into the system.
• Obtain patient demographic information, insurance, and medical information; update and confirm necessary information to allow processing of claims to insurance plans.
• Confirm patient is eligible with insurance plan at the time appointment is scheduled, if applicable.
• Successfully process referrals through the referral system, contact patients to schedule appointments, and import referrals / documents to patients’ charts.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with the director and / or supervisor about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Facilitate communication with referring providers to ensure the patient is prepared for activation upon arrival of their appointment.
• Utilizes paging technology to assist in paging on-call providers.
• Successfully imports incoming medical records into patient’s chart.
• Utilize insurance websites to check benefits and eligibility for clinic appointments.
• Navigate EMR to scribe voicemails.
• Navigate EMR to outsource any external orders or referrals in a timely and accurate manner.
• Ensure strict confidentiality of all health records, patient information and meeting HIPAA guidelines.
• Assist with quality audits on referrals and orders to ensure they are processed in a timely manner.
• Other duties assigned.

EDUCATION

EXPERIENCE

REQUIREMENTS

KNOWLEDGE

SKILLS

ABILITIES

ENVIRONMENTAL WORKING CONDITIONS

PHYSICAL / MENTAL DEMANDS

ORGANIZATIONAL REQUIREMENTS