What are the responsibilities and job description for the Medical Office Receptionist and Patient Case Manager position at The Centers for Advanced Orthopaedics?
We also offer PTO and performance based bonuses.
This position involves a variety of tasks including answering phones, checking patients in and out, collecting fees for services, scheduling appointments.
Responsibilities:
Answering Phones:
Greet patients and answer incoming calls promptly and professionally.
Provide information about clinic services, appointment availability, and general inquiries.
Direct calls to appropriate staff members or departments as needed.
Checking Patients In:
Welcome patients warmly as they arrive for their appointments.
Verify patient information and update records as necessary.
Ensure patients complete necessary paperwork and forms accurately and efficiently.
Checking Patients Out:
Process payments for services rendered, including copays, deductibles, and other fees.
Provide receipts and documentation for patient transactions.
Schedule follow-up appointments as needed and provide appointment reminders.
Collecting Fees for Services:
Explain billing and payment options to patients and assist with financial arrangements as
needed.
Maintain accurate records of payments received and reconcile cash at the end of each
day.
Scheduling Appointments:
Manage appointment scheduling software to book and confirm patient appointments.
Coordinate scheduling adjustments and cancellations to optimize clinic efficiency.
Follow up with patients to reschedule missed appointments and fill cancellations
promptly.
Requirements/Responsibilities
Requirements:
Well spoken and professional appearance.
Ability to handle our scheduling and patient care software systems.
Prior experience in a medical office is highly desirable.
Pre-hire assesment to be completed
Special Instructions
Please do not send any emails, resumes, or call directly to our offices.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Salary : $37,000 - $45,700
