Representative; Health Center Transportation; Care Coordination

JOB SUMMARY   The Health Center Transportation Coordinator will be responsible for scheduling and dispatching third-party rideshare (e.g., Uber and Lyft) transportation for patients and clients, tracking the live status of rides to and from health centers, and maintaining detailed records of each ride. The Transportation Coordinator will provide excellent customer service for patients and clients, troubleshoot ride delays and cancellations, and correspond on transportation activities with health care providers and other Centers staff.    This position is full-time, Monday-Friday from 8:30am-5:00pm with Hybrid possibility (3 Days in the office; 2 Days Remote).   ESSENTIAL JOB DUTIES AND RESPONSIBILITIES   Monitor incoming transportation requests and follow up with patients and clients via phone in within 24 hours of request submission to arrange service. Provide excellent customer service, answer questions, and provide clear instructions to help patients and clients understand expectations for their scheduled ride. Initiate third-party rideshare transactions, track the live status of each ride, and troubleshoot ride problems such as delays or cancellations quickly and efficiently. Maintain clear and complete records of patient and client ride history and create billable transportation encounters to ensure accurate reimbursement. Act as a liaison between Centers’ employees, patients and clients regarding all transportation activities and issues, demonstrating a thorough understanding of The Centers’ transportation policies and procedures. Maintain patient and client confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information. Maintain confidentiality of all client, staff and agency-related data in accordance with Centers policies. Attend departmental and staff meetings as required. Contribute to departmental and organizational decision-making through active participation in the process. Work effectively and positively with co-workers, volunteers, and other departments. Perform other related duties as assigned.   JOB QUALIFICATIONS   High school diploma or equivalent is required Associate’s or Bachelor’s degree in Social Services is preferred Two or more years of experience working in a call center, social services, or other relevant customer service role preferred. Prior experience working with an electronic database and accurate maintenance of client or patient data is required. Experience with electronic health records and Microsoft Excel is preferred. Must have sensitivity in relating to persons of varying backgrounds and to those who have experienced psychiatric diagnosis  Excellent verbal and written communication required.  About The Centers   The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in community where our team members thrive.       Wellbeing and Benefits   Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.       Choice of medical and dental plans   Health Savings Account   Flexible Spending Account for Health and Dependent Care   Vision   Support for continuing education and credential renewal   Life Insurance  Retirement Savings (401k) with a company contribution  Mental Health Support    Employee Assistance Program   Calm Subscription Short   Longterm Disability

Salary : $18