What are the responsibilities and job description for the Customer Care Retail Account Coordinator position at The Chamberlain Group?
If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such asLiftMasterand Chamberlain,found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by ourmyQdigital ecosystem.
This role is within our Customer Experience and Technical Support team and is a partner to our Retail customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role, you will have direct, day-to-day interaction with our Retail customers and Sales partners. This includes answering calls or emails to enter and process orders, provide product information, and respond to order inquiries. Education requirements include : High School Diploma; Experience requirements include : 2 years Customer Care or Customer Service experience.
Job Responsibilities :
Ensure timely flow of orders between order entry and warehouse management systems.
Maintain and analyze daily reports; review for any orders with incomplete pricing and adjust orders as necessary.
Escalate order kickouts to Sales, Pricing, EDI support to avoid customer fines.
Serve as main point of contact for Retail accounts for order entry, order status, pricing, provide product information, availability, and billing issues.
Provide product information, pricing, and availability.
Provide ongoing support for Inside and Outside Sales teams.
Partner effectively with other teams and functions, including IT, Sales, Technical Support, Finance and Supply Chain.
Provide support for any Retail Partner Portal inquiries.
Utilize Salesforce solutions to initiate and process customer cases, and create and maintain reports.
Follow-up with customers regarding the status of their open orders and relay shipping information.
This position requires regular and predictable attendance and the ability to work the particular shift and / or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group's reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Job Requirements :
High School Diploma or GED Equivalent
2 years Customer Care or Customer Service experience.
Experience in EDI
Advanced knowledge in SAP
Salesforce Service Cloud
Strong project and time management skills
Strong analytical skills
Strong verbal and written communication skills; proficiency in Microsoft Office Suite
LI-Remote - IL
LI-MD1
The payrange for this position is $45,400 - $74,875; base payoffered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and / or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all live d experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com .
NOTE : Staffing agencies, headhunters, recruiters, and / or placement agencies, please do not contact our hiring managers directly.
Salary : $45,400 - $74,875
