Community Relations Assistant

The Charles at Bexley is seeking an outgoing, self-motivated individual for a full-time customer service oriented position known as the Community Relations Assistant. The hours are Monday through Friday 8:30 AM - 5:00 PM with a 30-minute lunch break.

Here’s what you’ll be tasked with:

• Being the first point of contact for all tenant inquiries. This includes answering the phone.
• Overseeing our text system. Replying to all incoming texts from tenants.
• Monitoring work order aka service issue queues; communicating with Maintenance Supervisor and relaying updates to tenants regarding work orders. This includes taking work orders as well.
• Following up with tenants to ensure they’re satisfied with the performed scope of work and the issue is resolved.
• Analyzing and resolving tenant problems by handling tier 1 issues and finding a win-win solution.
• Understanding basic Rent Manager functionality (we can train you on the system but you will be held responsible for knowing it post-training).
• Maintaining an excellent working relationship with other internal departments and tenants.
• Practicing open communication.
• Courageously help lead our team, making tough decisions, and own those decisions.
• Paying superb attention to detail.
• The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Benefits of this position include but are not limited to:

• Paid time off
• Rent discount (after 90 days)
• Supportive team
• Open communication policy
• Medical insurance
• Free use of our resort-style amenities (2 pools, private dog park, state-of-the-art fitness and laundry facilities, and more!)

Office environment:

The Charles at Bexley is the leading luxury apartment complex in Columbus, OH. Our brand holds magnificent integrity, which translates into our offices.

We are a business casual dress setting. The hire will be expected to dress professionally. You will be using standard office equipment including phones, computers, filing systems, Gmail, GSuite, Excel, Word, Rent Manager, etc.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $19