What are the responsibilities and job description for the Remote Support Specialist - 3rd Flexible - Various Locations - (991) position at The Charles Lea Center?
Remote Support Specialist
Do you have a heart for supporting people with disabilities while having fun at work and making a difference? If so, please read on!
Charles Lea Center in Spartanburg, SC is hiring a Remote Support Specialist.
The Remote Support Specialist earns an hourly wage of $18.00/HR.
We offer great benefits, including medical, dental, vision, life, a 401(k), paid time off (PTO), tuition reimbursement, a free onsite wellness clinic, and flexible work schedules! We also offer full paid training.
ABOUT THE CHARLES LEA CENTER
The Charles Lea Center has been supporting people with disabilities for over 50 years. We are devoted to helping each person be part of the community where they Live, Work, & Play.
Person-centered thinking is at the core of our values. We truly care and work hard to meet the needs of the people that we support and our employees. Our employees love the work they do each day because they see the difference they're making in people's lives!
A DAY IN THE LIFE OF A REMOTE SUPPORT SPECIALIST:
As a Remote Support Specialist, you will work under the guidance of the Enabling Technology Manager with a focus of supporting adults where they live, work, and play with their use of assistive/enabling technology. The Remote Support Specialist provides support to individuals and staff of the Charles Lea Center. While operating remotely they are ensuring safety and resolution of issues related to monitoring individuals and the systems are working correctly and responding to any events that may arise during the night. The role is critical in maintaining smooth operational workflows and delivering quality care to the individuals we serve. Assist with monitoring of support technologies used with programs such as (Simply Home, Ring, etc.) Ensure cameras and any other innovative service technology function properly by conducting walkthrough tests and calls. Respond to all alerts that are generated by remote support systems (via text, email, or a phone call). Documenting on a nightly basis on any events such as incidents or technical outages throughout the night. All other duties as assigned.
REQUIREMENTS:
- Must be 18 years of age
- Ability to pass a background check upon hire
- Valid Driver's License
- High School Diploma with one (1) years' experience in technology-based work or monitoring
- Experience in Microsoft OS, Apple IOS, and & Android platforms required
- Experience in using applications such as Teams, Ring, Wyze, Word, and Outlook, and Excel
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Remote Support Specialist position, please fill out our 3-minute application. We look forward to meeting you!
Location: Spartanburg County
Salary : $18
