What are the responsibilities and job description for the AM Club Lounger Server position at The Charleston Place?
JOB DESCRIPTION:
The Primary role of the Club Lounge Server is to provide excellent customer service and maintain a clean, professional, top-quality private Club Lounge. Must be pleasant, conscientious and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.
DUTIES & RESPONSIBILITIES:
- Welcome all guests and ensure guests receive responsive, professional and gracious service at all times.
- Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
- Monitor food usage during shift to ensure proper food presentation throughout food service times.
- Set-up and break down food stations by the appropriate time stated in the training manual.
- Prepare alcoholic beverages for guests.
- Refill beverages, clear plates, and monitor guest needs throughout the event to ensure a seamless experience.
- Polish and clean all glasses in assigned areas for guest use before setting them out.
- Remove empty plates, glassware, and trash from tables discreetly and regularly.
- Deliver, pick up, and break down dishes.
- Ensure furniture and floors are clean and arranged according to specifications.
- In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions.
REQUIRED SKILLS & EXPERIENCE:
- High school diploma or equivalent.
- Prior hospitality and/ or food & beverage experience preferred
- Must be able to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computer skills. Must have complete knowledge of POS system.
- Knowledge of the appropriate table settings and service ware.
- Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
- Must have complete knowledge of products and specifications that is outlined in the dinner menu.
Job Type: Full-time
Pay: From $15.45 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Charleston, SC 29401 (Required)
Ability to Relocate:
- Charleston, SC 29401: Relocate before starting work (Required)
Work Location: In person
Salary : $15