What are the responsibilities and job description for the Front Desk Supervisor position at The Charleston Place?
We believe that hospitality is a transformative art - that this "place" can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Job Description
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
Duties / Responsibilities :
- Practices intentional hospitality at all times.
- Mentors, guides, and encourages Front Desk Agents to build rapport and teamwork.
- Oversees the friendly, professional, and efficient registration and check-out of hotel guests.
- Monitors billing, cashiering, and cash handling procedures.
- Is thoroughly familiar with all check-in and check-out procedures including the AM and PM checklists.
- Assists Front Desk Agents in satisfying guest requests and resolving guest complaints.
- Trained and skilled at performing all Front Desk, Reservations, and Concierge functions as needed, based on operational demands.
- Review occupancy, arrivals departures, and backup reports on a timely basis.
- Ensures appropriate pre-blocking of rooms, ensuring that every special request has been met and fulfilled.
- Monitors clearing of all due-outs, Express Checkouts, no-shows, pre-registered guests.
- Monitors availability of showrooms for the Sales & Conference Management departments
- Review group resumes to verify group billing procedures, VIP, and special requests.
- In the absence of a manager, is responsible for conducting daily pre-shift briefings.
- Possesses great communication skills as the position consistently interacts with guests and other departments.
- Must be able to handle multiple tasks at once with attention to detail.
- Ability to work independently.
- Excellent people skills
- Answers telephone expediently and addresses complaints, problems, special requests, and questions, making sure to log complaints and requests.
- Monitor room category and bedding availability, up to seven days in advance, to prevent overbooking.
- Ensures adherence to all Forbes and Beemok Service standards.
- Other duties may be assigned as per business demands.
Supportive Functions and Responsibilities
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Why work at The Charleston Place :
The Charleston Place participates in E-Verify.
The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
