What are the responsibilities and job description for the AM Club Lounge Server position at The Charlston Place?
We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Job Description
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
DUTIES & RESPONSIBILITIES:
- Welcome all guests and ensure guests receive responsive, professional and gracious service at all times.
- Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
- Monitor food usage during shift to ensure proper food presentation throughout food service times.
- Set-up and break down food stations by the appropriate time stated in the training manual.
- Prepare alcoholic beverages for guests.
- Refill beverages, clear plates, and monitor guest needs throughout the event to ensure a seamless experience.
- Polish and clean all glasses in assigned areas for guest use before setting them out.
- Remove empty plates, glassware, and trash from tables discreetly and regularly.
- Deliver, pick up, and break down dishes.
- Ensure furniture and floors are clean and arranged according to specifications.
- In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions.
REQUIRED SKILLS & EXPERIENCE:
- High school diploma or equivalent.
- Prior hospitality and/ or food & beverage experience preferred
- Must be able to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computer skills. Must have complete knowledge of POS system.
- Knowledge of the appropriate table settings and service ware.
- Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
- Must have complete knowledge of products and specifications that is outlined in the dinner menu.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 75 lbs. frequently.
- Must be able to stand and exert well-paced mobility for 8 hours in length.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
CLOSING DETAILS:
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
The Charleston Place participates in E-Verify
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
