What are the responsibilities and job description for the Guest Room Dining Server position at The Charlston Place?
We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Job Description
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
Duties/Responsibilities:
- Accurately and quickly take and place orders and input them into the POS system ensuring any special requests or modifications to the kitchen.
- Retrieve tables and trays.
- Prepare cocktails
- Set up, deliver, and present VIP amenities.
- Set-up Hospitality Rooms.
- Obtain signature or payment for all deliveries.
- Attend all designated staff meetings and training sessions.
- Memorize menus, specials, and service times.
- Complete shift side work and drop receipts.
- Be pleasant, smile, and greet all guests, using surnames when possible.
- Attend to and anticipate guests’ needs.
- Maintain knowledge of hotel features/services/outlets, hours of operation, etc.
- Achieve objectives through direction and delegation.
- Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
- Maintain confidentiality and security of all guests and general hotel information.
Required Skills/Abilities:
- Minimum of one year experience in customer service or the foodservice/hospitality industry.
- Excellent Telephone and Email communication etiquette
- Excellent written and verbal communication abilities.
- The ability to provide an excellent level of customer service, even in stressful situations.
- Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
- Willingness to work long hours, irregular schedules, weekends, and holidays.
Education and Experience:
High school diploma or equivalent.
Physical Requirements:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, ext. at least 75 pounds.
- Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
- Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
The Charleston Place Participates in E-Verify
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The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
