What are the responsibilities and job description for the Spa and Health Part-time Concierge position at The Charlston Place?
JOB DESCRIPTION:
The primary role of the Spa Concierge is to handle all functions that occur at the Spa Reception desk, as well as conduct client Spa and Health Club guided tours of facility, sell all retail products and book/rebook Spa clients for new and/or additional Spa treatments
DUTIES & RESPONSIBILITIES:
- Communicate effectively with all spa clients one-on-one and via telephone.
- Greet client/ hotel guests warmly and effusively and address client/ hotel guests by name.
- Tell each client about our four-hour cancellation policy & explain the penalties.
- Open/ close Spa POS/ computer system; complete appropriate checklist & give to Spa & Health Club Manager
- Call all clients the day before to confirm Spa appointments.
- Print out job sheets for Nail Technicians, Massage Therapists, and Estheticians & give them to them once they arrive at the spa.
- Conduct guided tours of Spa and Health Club explaining all facets of the facilities.
- Obtain a credit card number or hotel confirmation number to book and hold appointments.
- Sell spa products to maintain your own personal sales goals determined each month by the Spa Director.
- Ensure that the retail area/ cabinets are neatly stocked and that the desk & areas surrounding the desk are clean, vacuumed, and tidy.
- Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.
- Maintain confidentiality and security of all guests and general hotel information.
- Assist in other areas as needed.
REQUIRED SKILLS & EXPERIENCE:
- Ability to provide friendly, efficient, and courteous service to guests.
- Ability to access, input, and retrieve information on the computer system. Knowledge of hotel property and operating hours of each guest service area.
- Availability to work flexible shifts, weekends & holidays.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds; able to push/pull equipment, supplies, etc. of at least 75 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
The Charleston Place participates in E-Verify
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
