What are the responsibilities and job description for the Service Manager position at The Charter Oak?
Primary Responsibilities
- Train, coach, and manage service staff
- Conduct staff education
- Coordinate daily restaurant service operations and activities
- Assist General Manager in monitoring sales, budgets, food and beverage costs, staffing expenses, and financial controls
- Build and maintain guest relationships
- Interact with guests and ensure all inquiries, complaints, and recoveries are handled promptly
- Monitor adherence and ensure compliance to health, safety, hygiene standards, and records
- Ensure alcohol regulations are adhered to
Additional Responsibilities
Expectations
Interact with all guests according to company standards, anticipate and address guest service needs, and assist individuals in need. Thank guests and treat with genuine care and appreciation. Speak with others using clear, professional language, and appropriate etiquette. Develop and maintain positive working relationships with others while supporting the team to reach common goals. Ensure adherence to quality expectations and standards. Follow all company safety and security policies and procedures, as well as, report accidents, injuries, and unsafe work conditions to ownership. Complete all applicable safety training and certifications. Ensure uniform and personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Perform other reasonable job duties as requested by Supervisors or Ownership. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Work schedule may vary from week to week and will include weekends and holidays.
Salary : $75,000 - $85,000
