What are the responsibilities and job description for the Starbucks Store Manager position at The Chattanoogan Hotel (Curio by Hilton)?
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Starbucks Store Manager!
The Starbucks Store Manager contributes to the company success by leading the team to create and maintain the Starbucks Experience for our local patrons and hotel guests. The Store Manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing financial performance, and managing safety and security within the store.
BENEFITS:
- Competitive Salary!
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
- 401k with employer MATCH!
- Paid PTO!
- Uniforms Provided for most positions!
- Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS:
- Setting goals for the team, developing organizational capability, and providing leadership.
- Listens and communicates well with others within and outside of Starbucks.
- Creates a team environment that is positive and productive.
- Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty.
- Adapts quickly to change and makes timely, thoughtful decisions.
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the team.
- Displays a customer comes first attitude by training and holding Team Members accountable fordelivering legendary customer service.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of The Chattanoogan Hotel.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store Team Members to ensure smooth flow of operations.
- Provides coaching and direction to the team to take action and to achieve operational goals. Constantly reviews work environment and key business indicators to identify problems, concerns, and opportunities for improvement.
- Welcome and acknowledge all guests according to company standards, providing eye contact and a warm welcome as they enter the Starbucks areas; anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of the company.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
- Maintains a clean and organized workspace so that Team Members can locate resources and product as needed.
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Maintains regular and punctual attendance.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or Holidays
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures adherence to applicable wage and hour laws for nonexempt Team Members and minors.
- Solicits customer feedback to understand guest needs and the needs of the local community.
- Uses all operational tools to plan for and achieve operational excellence in the store.
- Ability to manage store operations independently.
- Ability to manage effectively in a fast-paced environment.
- Ability to manage multiple situations simultaneously.
- Ability to manage resources to ensure that established service levels are achieved at all times.
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
- Available to perform many different tasks within the store during each shift
- Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
- Must maintain a neat and professional appearance upholding Company appearance standards at all times.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee will be required to stand for long periods of time on hard surface; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, balance, talk, hear and smell.
- Must be able to work with cleaning chemicals, warm temperature and able to work with all food/beverage products.
- Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Must regularly be able to carry and balance up to 25 pounds without assistance.
- Must be capable of effectively using close vision, distance vision, color vision and sense of smell.
- Able to operate in mentally and physically stressful situations
WORK ENVIRONMENT:
- The work environment characteristics described here are representative of those an employee may encounter while
- performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
- disabilities to perform the essential functions.
- While performing the duties of this job, the employee occasionally works near moving mechanical parts.
- The noise level in the work environment is usually moderate but could become loud from time to time.
- The employee must be comfortable interacting with and providing service to multiple customers at any given time and potentially small groups.
- Must be able to work in a fast-paced environment.
QUALIFICATION STANDARDS:
- Prior Food and Beverage, Coffee/Barista, Restaurant experience preferred.
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