Front Office Director - Orlando, FL

Job Overview
The Hotel Director of Front Office is a pivotal leadership role responsible for overseeing the daily operations of the front office department. This position requires a dynamic individual with exceptional organizational and communication skills, who can effectively manage a team while ensuring a seamless experience for all clients and visitors. The Director will be instrumental in developing training programs, managing schedules, and maintaining high standards of customer service.

Duties

• Lead and supervise front office staff, ensuring efficient operations and excellent customer service.
• Develop and implement training programs to enhance staff performance and service delivery.
• Manage office budgets, including forecasting expenses and monitoring financial performance.
• Oversee schedule management to ensure optimal staffing levels and coverage during peak times.
• Maintain effective communication across departments to facilitate collaboration and information sharing.
• Handle clerical tasks such as filing, data entry, and correspondence to support office functions.
• Ensure adherence to company policies and procedures while promoting a positive work environment.
• Utilize phone etiquette skills to manage incoming calls professionally and courteously.
• Coordinate calendar management for executive meetings, appointments, and events.

Qualifications

• Proven experience in office management or administrative roles with a strong focus on customer service.
• Excellent phone etiquette with the ability to communicate effectively with diverse audiences.
• Strong clerical skills with attention to detail in documentation and reporting.
• Experience in budgeting processes, including expense tracking and financial reporting.
• Proficient in schedule management with the ability to prioritize tasks effectively.
• Demonstrated capability in training development to foster employee growth and performance improvement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving with strong decision-making abilities.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Work Location: In person

Salary : $90,000 - $100,000