Drop Ship Specialist

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. ( http://www.chefswarehouse.com ) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Position Summary: The Drop Ship Specialist is responsible for managing and processing orders for products shipped directly from suppliers to customers. This role requires expertise in customer service, order processing, cost and price management, invoicing, and system analysis. The Drop Ship Specialist works in a fast-paced environment and ensures that all orders are processed accurately and efficiently, adhering to strict timelines. The position also involves ongoing system testing and performance analysis to optimize the drop ship process as the segment continues to grow.

What you'll do:

• Order Processing:
• Manage and process drop ship orders from customers, ensuring all details are accurate, including product availability, pricing, and shipping information.
• Monitor order progress, from the initial order placement to the final delivery, ensuring timely fulfillment and resolution of any issues.
• Ensure accurate invoice generation and reconciliation between vendors and customers.
• Coordinate with vendors to confirm product availability, order status, and expected shipping times.
• Customer Service:
• Provide exceptional customer service by responding promptly to inquiries regarding order status, product availability, shipping timelines, and pricing.
• Handle any customer complaints or issues related to drop ship orders, including delays, shipping discrepancies, or product issues.
• Proactively communicate with customers about order progress, delays, or issues, ensuring a positive experience.
• Cost and Price Management:
• Ensure accurate pricing for all drop ship orders by working with vendors and internal teams to align costs and margins.
• Monitor and manage cost fluctuations with suppliers, ensuring that prices are competitive while maintaining profitability.
• Review and adjust pricing as needed to reflect market changes, supplier terms, and promotional activities.
• System Testing and Performance Analysis:
• Assist in testing and evaluating new systems, processes, and technologies designed to improve drop ship order processing efficiency.
• Analyze performance metrics such as order fulfillment time, vendor reliability, and customer satisfaction to identify areas for improvement.
• Collaborate with IT, E-commerce, and other internal teams to address system issues, propose improvements, and implement changes.
• Fast-Paced, Detail-Oriented Execution:
• Work effectively in a high-volume, fast-paced environment while maintaining a high level of attention to detail in order processing, customer communication, and pricing management.
• Prioritize tasks and manage multiple orders simultaneously, ensuring that all are processed within established timelines and to the highest standards.
• Continuously evaluate and streamline processes to ensure efficiency and accuracy in drop ship order handling.
• Vendor and Supplier Management:
• Build and maintain strong relationships with vendors to ensure reliable product availability and timely deliveries.
• Collaborate with suppliers to resolve any issues related to shipping delays, product quality, or inventory discrepancies.
• Track supplier performance and provide feedback to improve service levels and meet customer expectations.
• Reporting and Documentation:
• Maintain accurate records of orders, customer interactions, and vendor communications.
• Prepare regular reports on key performance indicators (KPIs) such as order accuracy, delivery times, customer satisfaction, and supplier performance.
• Provide insights and recommendations to management based on data analysis to optimize drop ship operations.
  
  

Skills and Qualifications:

• Strong customer service and communication skills, with a focus on resolving issues and providing a positive experience.
• High level of attention to detail and accuracy in order processing, pricing, and documentation.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with order management or ERP systems.
• Strong analytical skills, with the ability to assess data and provide insights for process improvements.
• Knowledge of the drop ship model and supply chain processes is highly preferred.
• Ability to work collaboratively with cross-functional teams, including IT, operations, and vendors.
• Strong problem-solving skills to address and resolve issues quickly and efficiently.
  
  

About you:

• High school diploma or equivalent; associate or bachelor’s degree in business, supply chain management, or a related field preferred.
• 2-3 years of experience in customer service, order processing, or supply chain management, preferably in a drop ship or e-commerce environment.
• Experience with system testing or process analysis is a plus.
  
  

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan
  
  

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

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