What are the responsibilities and job description for the Technical Solutions Lead position at The Chefs' Warehouse?
About The Chefs' Warehouse
The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.
Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.
Our C.H.E.F.S. Values:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)
Job Title: Technical Solutions Lead
Overview:
We are seeking a versatile and skilled Technical Solutions Lead to bridge the gap between business needs and technical execution. This role is ideal for a problem-solver who thrives in a dynamic environment, is eager to guide cross-functional teams, and has a knack for simplifying complexity. In addition to troubleshooting production issues and guiding development, this role includes responsibilities for optimizing DevOps processes and ensuring reliable and efficient system operations.
Key Responsibilities:
Troubleshooting and Support:
- Own and resolve production issues, ensuring minimal disruption to operations.
- Serve as the go-to technical resource for resolving technical questions across teams.
- Monitor system performance and proactively identify potential issues.
Technical Specifications and Documentation:
- Write clear and detailed technical specifications that developers can easily implement.
- Collaborate with product managers to translate business needs into actionable technical plans.
- Maintain up-to-date documentation of system architecture, integrations, and DevOps workflows.
Development Leadership:
- Act as the internal technical lead and subject matter expert, providing guidance on best practices and architecture.
- Manage relationships with external development teams, ensuring quality and timely delivery.
- Conduct code reviews and ensure adherence to coding standards and security protocols.
Hands-on Development:
- Perform small front-end and back-end development tasks as needed.
- Experiment with new tools and technologies to support innovation and efficiency.
DevOps and System Reliability:
- Collaborate with the development and operations teams to streamline CI/CD pipelines.
- Implement and maintain infrastructure as code (IaC) solutions for scalable and reliable deployments.
- Monitor cloud environments, databases, and application performance to ensure high availability.
- Establish disaster recovery plans and processes to mitigate system risks.
Product Guidance:
- Collaborate with product managers to identify simpler, more effective solutions to business challenges.
- Provide technical insights during product ideation and planning to ensure feasibility and scalability.
- Educate and empower non-technical stakeholders to make informed decisions.
Requirements:
- Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent work experience.
- Proven experience in software development (front-end and back-end), system troubleshooting, and DevOps processes.
- Strong understanding of technical documentation, specification writing, and infrastructure management.
- Hands-on experience with CI/CD pipelines, cloud platforms (e.g., AWS, Azure, GCP), and automation tools.
- Familiarity with containerization tools such as Docker and orchestration platforms like Kubernetes.
- Experience managing external development teams and acting as a technical liaison.
- Excellent problem-solving skills and the ability to simplify complex technical concepts.
- Strong interpersonal and communication skills, with the ability to work effectively across teams.
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The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits:
- Paid Vacations, Paid Holidays
- Health, Dental and Medical Benefits
- Weekly pay
- Life Insurance
- 5% above cost for our high-quality food products
- Employee discounts for travel and events
- 401k
- Employee Stock Purchase Plan
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
