LevelUp Coach

The LevelUp Coach is responsible for the recruitment of new participants, coaching of program participants, conducting needs assessments, providing referrals to services and trainings, and supporting participants to stay on track to achieve their goals in LevelUp (CHA’s Family Self-Sufficiency Program). LevelUp Coaches maintain program records, build partnerships with service providers, and report on program outcomes.

DUTIES AND RESPONSIBILITIES

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Strategically plan outreach efforts to recruit and enrolls families and individuals in the LevelUp program.
• Oversees the completion of 5 year Contracts of Participation for all eligible participants.
• Develops a detailed individualized training & services plan (ITSP) outlining the specific services (i.e. employment training, financial coaching), timeframes and goals for achieving self-sufficiency.
• Manages a coaching caseload of 80-85 families and maintain regular schedules for meetings with participants to monitor their progress toward completing the ITSP.
• Conducts home visits as needed.
• Provides coaching and education in life skill areas such as housing, employment, education, financial wellness, public assistance, and homeownership.
• Refers participants to CHA’s Special Programs, including but not limited to HOME, WORC, and Youth Opportunities.
• Maintain complete and accurate participant data, LevelUp escrow savings statements and documents up-to-date participant records and case notes in CHA’s client management system.
• Manages participant escrow accounts with accuracy and regulatory compliance.
• Regularly tracks participants’ progression toward their goals and adjusts strategies and outreach frequency as needed to enhance success.
• Networks with community agencies, determines key leadership from the agencies and coordinates participation on the Program Coordinating Committee to provide services, technical assistance and policy guidelines.
• Contacts public and private agencies and organizations to arrange services needed by participants and provides referrals for services.
• Secures Memorandum of Understanding or other informal agreements with community agencies to ensure on-going provision of services for program participants.
• Plans, schedules, and facilitates workshops, information sessions and educational materials, in-person and virtually related to various program components to a wide variety of audiences, including clients, staff, and the public.
• Maintains knowledge of successful national and local efforts to assist families with low-income achieve economic self-sufficiency.
• Travels to attend off-site trainings, meetings, and events, as assigned.
• Performs other duties outside of job description to cover absence or relief, to equalize peak work periods or otherwise balance the workload.
• This position requires working hours outside of CHA’s established hours of 8:30am – 5:00pm, Monday-Friday including weekends.
• This position is eligible to remote work one (1) day per week following the 90-day probationary period.
• This position is grant funded.

QUALIFICATIONS

Bachelor’s degree with a concentration in social sciences, public administration, social work, sociology, or related field is preferred. At least two (2) years of experience in counseling, case management, customer service, or coaching diverse populations with low income or programs where strong monitoring/quality assurance of program regulations was required. An equivalent combination of education, training and related work or personal life experience will be considered.

TECHNICAL SKILLS

• To perform this job successfully, the employee should:
• Communicate effectively, both verbally and in writing, and speaking to large audiences virtually and in-person.
• Be proactive, a critical thinker, maintain a high work ethic, self-motivated and focused.
• Maintain a positive outlook and responds to change in a positive manner.
• Work independently and within a team environment and possess excellent organizational skills
• Have intermediate working knowledge of computer software including Microsoft Office with the ability to learn new software applications.
• Be skilled in reading, interpreting, and applying HUD rules and regulations and CHA’s policies and procedures.
• Have the ability to work with a diverse population and apply decision-making and conflict resolution skills.
• Have the ability to always project a professional image.
• Have the ability to work in a fast-paced environment.
• Demonstrate characteristics of initiative, resourcefulness, courtesy and sensitivity to the needs of residents.

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago

Salary Range: $60,000-$65,000

Grade: S6

FLSA: Non-Exempt

Union: Non