What are the responsibilities and job description for the Child Protective Services Manager position at the Chickasaw Nation?
Child Protective Services Manager - 18382
Ardmore, OK | Mental Health | Full Time
8:00AM-5:00PM - Mo Tu We Th Fr
Posted yesterday | | Apply before May 16, 2025
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Description
We are currently looking for a Full Time Child Protective Services Manager to join our Child Protective Services Team 2 team located at the Ardmore Family Services working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
The CPS manager provides daily oversight and supervision to the child protective services team, to ensure quality and effective services are being delivered to individuals served. The manager ensures adherence to tribal and federal code, standard operating procedures, policy, and current best practices.
Responsibilities:
- Directs practice and provides case consultation to CPS workers to ensure standards are met within the context of the CPS investigation processes, substantiation protocols and court reporting practices
- Oversees tribal and Indian Child Welfare Act (ICWA) investigations and assessments to ensure all First American children are receiving holistic services and ICWA is followed
- Monitors and trains CPS staff in areas of investigative processes, child safety, court processes, cultural engagement, and SOP guidelines
- Performs direct practice such as CPS investigations, assessments, court testimony, and court advocacy, as needed
- Plans and assigns investigations and assessments to CPS staff according to staff competence and case needs
- Responds to complaints and de-escalates difficult situations
- Reviews CPS worker candidates, recommends candidates, and participates in the interview and selection process
- Assists in the development and implementation of program policy and standard operating procedures
- Completes program reports, data collection, record keeping, and business correspondence related to child protective services
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Maintains files, logs, and records
- Ensures employees and resources complete assigned training and development
- Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Plans staff to meet operational needs
- Develops, communicates, monitors location- or function-specific procedures and guidelines
- Monitors and improves work performance of assigned teams as a whole and as individuals
- Meets operational goals by establishing productivity, quality and service standards, resolves operational problems and identifies work process improvements
- Serves as a member of the leadership team, providing input on overall strategic direction of the institution and serves on various committees
- Ensures all outcomes and deliverables meet organizational goals, objectives, and quality standards
- Performs all other duties as assigned
Competencies:
Essential:
- Ability to collaborate with and or coordinate efforts of others
- Ability to adapt to new technological environments
- Ability to prepare clear and concise role-specific reports
- Ability to accept criticism and constructive feedback
- Ensures compliance
- Maintains strict confidentiality in all matters
- Resolves conflicts among personnel, projects and schedules
- Must be able to exert analytical and critical thinking skill
- Delegates to appropriate personnel and follows-up to ensure required results and standards are met
- Good driving record and be insurable by the Chickasaw Nation
- Must be detail-oriented
- Must be self-motivated
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of industry best practices
- Must have a clear understanding of Health Insurance Portability and Accountability Act (HIPAA)
- Basic project management skills, including communication, scope, and schedules
- Understanding of business fundamentals, processes, and documentation
- Knowledge of data analysis, reporting and budgeting
- Knowledge of federal grant programs and requirements
- Knowledge of Indian Child Welfare Act and Statutes
- Knowledge of electronic recordkeeping systems
- Knowledge and understanding of trauma informed care
- Knowledge of audio/visual equipment
- Ability to choose solutions to challenges and make informed decisions by collecting relevant information and data and considering multiple viewpoints, cost-benefit, core values, etc.
- Establishes professional working relationships as appropriate
- Ability to plan, organize and follow through on assignments
- Interpersonal skills to motivate, investigate, inspire
- Strong ability to write clearly, concisely, and accurately
Skills:
Essential:
- Must be flexible and be able to adapt to last minute changes
- Must be familiar with the Microsoft Office Suite of products
- Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Excellent Phone Skills
Experience:
Essential:
- 3 years directly related experience
Education:
Essential:
- Bachelors Degree in directly related field
Essential:
- Bachelor’s degree in social science, social work, psychology, human services, criminal justice, or related field
Credentials:
Essential:
Essential:
Essential:
- CN Core Leadership Level 1
- Must be 21 years of age or older
- Standard Driver's License
- Pass general background check
Essential:
- Completion of level one Core Leadership Training within 12 months of the hire or promotion date
Working Conditions:
Essential:
- Works in an office setting
- Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc.
- Sometimes lift and or carry up to 30 lbs
- Sometimes bend, kneel, stoop, push, reach
- Walking up to 50% of shift
- Standing up to 50% of shift
- May be required to assist individuals with unmanaged emotions
- May be required to deal with situations that are potentially dangerous
- Subject to traveling and working at other locations or in other environments
- May be on-call
- May be required to work after hours or on weekends as needed
- Requires driving for extended periods
- Pass pre-employment drug test
