What are the responsibilities and job description for the Customer Support Specialist position at The Chickasaw Nation?
We are currently looking for a Full Time Customer Support Specialist to join our Customer Support Unit team located at the Chickasaw Nation Medical Center.
Summary :
The purpose of this position is to provide quality customer service to patients and patrons presenting to the Chickasaw Nation Medical Center.
Responsibilities :
- Welcomes patients and patrons into the Chickasaw Nation Medical Center including accompanying individuals to their desired destination
- Responds to inquiries regarding the organization's services
- Investigates and resolves a variety of problems
- Notifies security personnel of any hostile or other threatening situations
- Delivers flowers and gifts to inpatient rooms
- Assists with vendor check in and check-out procedures and issuing identification badges
- Coordinates activities with other internal departments to meet patient's needs
- Works with the Chickasaw Nation Transportation Department and other transportation services in the coordination of patient transport, and other transportation needs
- Works with the Hospitality personnel in assisting patients
- Maintains a safe and clean environment with adequate supplies for welcome desk
- Maintains confidentiality, security, and integrity of data and information
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies : Essential :
Skills : Experience :
Essential :
Education : Essential :
Credentials : Essential :
Working Conditions : Essential :
