What are the responsibilities and job description for the Dental Scheduling Coordinator position at the Chickasaw Nation?
Dental Scheduling Coordinator - 18533
Ada, OK | Health | Full Time
Posted today | | Apply before May 23, 2025
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Description
We are currently looking for a Full Time Dental Scheduling Coordinator to join our Dental Clinic Team 5 team located at the Chickasaw Nation Medical Center working .
Summary:
Responsibilities:
- Serves in the capacity of a receptionist by greeting patients, courtesy and in a professional and prompt manner prior to obtaining all the information and documents required
- Schedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment reminders
- Navigates patient to outside resources within the patient's area to complete their treatments
- Partners with Chief of Dental Services and Dental Clinic Manager to develop a schedule template to ensure effective scheduling
- Identifies potential emergent dental care needs
- Communicates with supervising dentists and physicians, and other primary care providers concerning patients care
- Collects of medical and dental histories
- Makes appointments and manages recall systems
- Calls patients two days prior to their appointments to remind them of date and time
- Ensures day to day maintenance of all clinic area, including minor equipment adjustments and cleanliness of clinic areas
- Triages same day walk-ins (urgent care) and assigns patient to appropriate schedule to ensure consistent care
- Works in emergency appointments and resolve scheduling conflicts
- Advises patient of any documentation that will be needed at time of check in
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Understand Native American culture and tribal programs
- Working knowledge of dental terminology
- Knowledge of relevant privacy regulations such as The Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act (HIPAA)
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
- Intermediate computer skills
- Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Experience:
Essential:
- 1 year directly related experience
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass general background check
Working Conditions:
Essential:
- Works in a hospital or clinic environment
- Sitting up to 100% of shift
- Standing up to 50% of shift
- Walking up to 50% of shift
- Sometimes bend, kneel, stoop, push, reach
- Sometimes lift and or carry up to 25 lbs
- May be required to assist individuals with unmanaged emotions
- Potential exposure to contagious diseases
- Pass pre-employment drug test
