What are the responsibilities and job description for the Events Staff position at the Chickasaw Nation?
Events Staff - 16381
Norman, OK | Entertainment | Part Time 38
10:30PM-7:00AM - Tu We Th Fr Sa
Posted today | | Apply before February 13, 2025
Apply
Save
Description
We are currently looking for a Part Time 38 Events Staff to join our team located at Riverwind Casino.
Summary:
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
- Assist in set-up, preparation, provide support for all special events
- Provides support in set up, table ware preparation, serving, running errands, breakdown, cleanup and post event wrap up
- Provides support in offsite events including but not limited to, preparation, set up, running errands, answer questions, interact with guest, handing out promo items, clean up
- Process ticket sales from patron via multiple communication styles providing confirmation when necessary
- Takes patron's name, payment and winning experience car number when applicable
- Provides ticket or confirmation number for ticket retrieval if confirmation number has been assigned in absence of producing a ticket
- Provide assistance and information about upcoming events held in venue
- Works with Player Development Guest Services department in determining seats that have been assigned to high-end players
- Ensures correct coordination for all tickets available and that tickets have been accounted for correctly
- Assists patrons inside venue with various outlets of entertainment options
- Assists patrons to find assigned seats
- Assists with crowd flow during concert intermission
- Directs patrons to dining, various gaming options, entertainment, restrooms and any additional services provided by the facility
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Ability to handle difficult customers and situations
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Ability to multitask
- Must be friendly with an outgoing personality
- Works well within a team
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
- Ability to pass cashier training and auditions
- Basic Computer skills
- Must be familiar with the Microsoft Office Suite of products
- Accurately type 25 words per minute
Experience:
Nonessential:
- No prior experience required
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass gaming background check
- Standard Driver's License
Working Conditions:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Casino
- High traffic area where people may congregate
- Poor ventilation
- Sometimes bend, kneel, stoop, push, reach
- Sometimes work at heights
- Sometimes lift and or carry up to 25 lbs
- Standing up to 75% of shift
- May work day shift
- May work evening shift
- Must be flexible with work schedule
- May work holidays
- May work night shift
- May work weekend shift
