What are the responsibilities and job description for the Health IT Application Operations Manager position at the Chickasaw Nation?
Health IT Application Operations Manager - 15811
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Ada, OK | Information Technology | Full Time
Posted today | | Apply before April 16, 2025
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Description
We are currently looking for a Full Time Health IT Application Operations Manager to join our IT Health Operations team located at the Apila Center working .
Summary:
Handles a wide range of duties pertaining to the day-to-day functions of the Department of Health and supervise employees to ensure that the organization is adhering to its quality standards. This position manages routine business of the operations team while balancing the responsibilities of various health-related business lines such as business analysis, vendor relations, and risk management.
Responsibilities:
- Oversees Health IT operational systems, processes, and infrastructure while looking for opportunities for improvement or revision
- Anticipates and tracks operational and tactical risks and provides strategic solutions
- Provides leadership in planning the workload, enforcing system standards and ensuring applications comply with defined technical direction
- Oversees management of the Health Application Support team
- Completes general management responsibilities, including staff scheduling, coaching, monitoring and directing the team in the organization, prioritization, and completion of assigned tasks
- Ensures on time, high quality delivery of application support services
- Creates Key Performance Indicators with which to measure team performance monthly, performs in-depth trend analysis, and reports on KPI metrics up through line of support and across IT
- Completes reasonableness testing and information validation prior to circulating findings and recommendations to key stakeholders
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values
- Collaborates with transitions and onboarding team as needed
- Identifies and tracks issues and conflicts, removes barriers, resolves issues of high complexity involving stakeholders and escalates to appropriate levels when required
- Assesses a variety of situations and provides clarity to team and stakeholders
- Solicits and responds to feedback while gaining commitment and support
- Works closely with management team to ensure all operational, administrative, and compliance functions within the department are being properly executed in accordance with regulatory-based and ITIL best practices
- Ensures metrics are defined and utilized to measure performance of development teams, including workload
- Ensures Health Applications support team has the tools and training necessary to identify, research, and resolve application related issues effectively and efficiently
- Ensures remediation steps are taken for any Key Performance Indicators not being met
- Assesses Key Performance Indicators at least twice yearly to ensure applicability, accountability, and effectiveness
- Ensures Health Application Analysts respond timely to requests for technical assistance with applications within SLA windows and provide an outstanding customer experience to the customer
- Fields questions, gathers information, and services requests pertaining to vulnerabilities for Information Security
- Reviews change management request entries for accuracy and fulfillment of change management request requirements
- Tracks EOS dates for supported applications and servers, and facilitates upgrades/risk acceptance requests when needed
- Ensures employees and resources complete assigned training and development
- Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies:
Essential:
- Ability to collaborate with and or coordinate efforts of others
- Ability to adapt to new technological environments
- Ability to prepare clear and concise role-specific reports
- Ability to accept criticism and constructive feedback
- Ensures compliance
- Maintains strict confidentiality in all matters
- Resolves conflicts among personnel, projects and schedules
- Delegates to appropriate personnel and follows-up to ensure required results and standards are met
- Must be detail-oriented
- Must be self-motivated
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of industry best practices
- Understanding of health care industry service delivery processes, preferably in a multi-facility health system
- Basic project management skills, including communication, scope, and schedules
- Understanding of business fundamentals, processes, and documentation
- Ability to choose solutions to challenges and make informed decisions by collecting relevant information and data and considering multiple viewpoints, cost-benefit, core values, etc.
- Establishes professional working relationships as appropriate
- Ability to plan, organize and follow through on assignments
- Interpersonal skills to motivate, investigate, inspire
- Strong ability to write clearly, concisely, and accurately
Skills:
Essential:
- Must be flexible and be able to adapt to last minute changes
- Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Excellent Phone Skills
Experience:
Essential:
- 5 years directly related management experience
Nonessential:
- A minimum of 3 years of project management experience
Education:
Essential:
- Bachelors Degree in directly related field
Essential:
- Bachelor’s degree in computer science, business or equivalent work experience
Credentials:
Essential:
- Pass general background check
- Standard Driver's License
- CN Core Leadership Level 1
- Certified HIPAA Professional
- ITIL Foundation Certification
Working Conditions:
Essential:
- Works in an office setting
- Standing up to 50% of shift
- Walking up to 25% of shift
- Repetitive motions
- Hand-eye coordination, reach and grasp
- Visual acuity for detail, distance, color, depth perception
- Listening and hearing ability
- Requires light travel
- Pass pre-employment drug test
