What are the responsibilities and job description for the Licensing Investigator position at The Chickasaw Nation?
We are currently looking for a Full Time Licensing Investigator to join our Davis Licensing Investigator team located at the Goldsby Gaming Center.
Summary :
Responsible for conducting thorough personal and criminal background investigations to assist in the determination of suitability of an applicant by verifying and documenting information such as but not limited to, public records, court documents, applicant statements, credit reports, personal references, work and residential history, and gaming business relationships. Requires strong organizational skills and the ability to coordinate multiple assignments, establish priorities, and effectively perform in a dynamic environment. A thorough knowledge of the operations of the Chickasaw Nation governmental gaming operations and the Office of the Gaming Commissioner are required.
Responsibilities :
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Develops and performs detailed administrative tasks and functions to assure an accurate and timely flow of information needed for prudent administrative decisions
- Receives and assists gaming applicants with applications
- Communicates with applicants and gaming license / permit holders
- Conducts thorough background investigations; employment and personal reference checks as required for gaming applicants
- Reviews background reports, court documents and personal statements to evaluate the information received and character of the applicant in order to compile information for investigations and report on the risk an applicant poses
- Compares renewal applicant's application with previous application(s) and / or termed file(s) to check for discrepancies
- Submits license / permit verification request to any governmental / licensing agency necessary and responds to any license / permit verification requested by another governmental / licensing agency
- Submits completed Investigation Reports and recommends Suitability Determinations to their authorized supervisor
- Maintains and updates the database daily
- Performs all other duties as assigned
Competencies : Essential :
Skills : Essential :
Experience : Essential :
Education : Essential :
Credentials : Essential :
Working Conditions : Essential :
