Navigator

Navigator - 15198

Ardmore, OK | Mental Health | Full Time

Posted today | | Apply before January 4, 2025

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Description

We are currently looking for a Full Time Navigator to join our Medical Family Therapy Team B team located at the Ardmore Health Clinic working Monday-Friday from 8 a.m. to 5 p.m.
Summary:
Responsible and accountable for direct and indirect patient care across the care continuum, with an emphasis on outpatient care, for designated populations.
Responsibilities:

• Coordinates and facilitates initial consultation and screenings in order to assess service needs
• Accurately documents all navigator proceedings through appropriate recordkeeping in the electronic health records system (RPMS/EHR)
• Develops and maintains cooperative referral relationships; facilitates and tracks referrals
• Identifies, coordinates, and connects individuals to available resources
• Maintains an up-to-date log for all patient callbacks, including call dates, outcomes/results, next planned contact, and related information needed to accurately track and report statistics of patient contacts
• Independently, or with assistance of qualified team members, utilizes and teaches problem solving techniques to individuals and/or groups
• Serves as the system navigator for divisions’ shared patients/families and is directly accessible as the point of contact to address their questions and concerns
• Assists patients/families in resolving potential issues related to health care and financial or social barriers e.g., request interpreters, transportation services
• Provides immediate crisis diversion
• Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team
• Recovery Resource Services program only: Navigator is responsible for coordinating all available and necessary services for drug court participants including, but not limited to, monitoring each participant’s progress throughout the drug court process, working closely with the court system and law enforcement, attending drug court staffing, and other duties specific to the program
• Records care given and reports patient care observations
• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Partners with internal and external services as needed to ensure appropriate referral is made
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Performs all other duties as assigned

Competencies:
Essential:

• Ability to practice appropriate boundaries including no social media contacts with present or former individuals served
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Maintains strict confidentiality in all matters
• Good driving record and be insurable by the Chickasaw Nation
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Understand Native American culture and tribal programs
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Communicates clinical information to patient in non-emergent setting
• Keeps written records

Skills:
Essential:

• Basic Computer skills

Experience:
Essential:

• 1 year directly related experience

Education:
Essential:

• Bachelors Degree in directly related field

Credentials:
Essential:

• Pass general background check
• Standard Driver's License

Working Conditions:
Essential:

• Fast-paced
• Mental health treatment facility
• Mix of office/non-office settings
• Team-oriented
• May be required to assist individuals who are under the influence
• Interacts with patients in difficult and/or emergency situations
• Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
• Pass pre-employment drug test
• Sometimes bend, kneel, stoop, push, reach
• Use computer up to 50% of shift
• Sometimes lift and or carry up to 25 lbs
• Light to non-strenuous work
• Sitting up to 50% of shift
• Walking up to 25% of shift
• Subject to traveling and working at other locations or in other environments
• Travels up to 25%

#IND

Job Type: Full-time

Work Location: In person