What are the responsibilities and job description for the Pharmacy Support Personnel I position at the Chickasaw Nation?
Pharmacy Support Personnel I - 18058
Ada, OK | Health | Full Time
Posted yesterday | | Apply before May 7, 2025
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Description
We are currently looking for a Full Time Pharmacy Support Personnel I to join our Outpatient Pharmacy Customer Service team located at the Chickasaw Nation Medical Center working .
Summary:
Provides clerical and administrative support services to the Pharmacy Department.
Responsibilities:
- Performs duties to assist the pharmacy staff
- Performs reception duties for the pharmacy department, receives and logs patients' medical records and assists patient in accessing pharmacy services
- Assists patients in tracking package information within GlobalShip, both USPS and FedEx
- Obtains state approved identification of patients receiving and/or picking up controlled medications
- Assists Pharmacy Courier and Transportation Drivers in finding patient medications and getting them to their destinations
- Assists with medication refill processing to include correct medication processing and correct delivery method inputs
- Assists patients picking up refill medications and discharges
- Answers routine questions or makes appropriate referrals when needed
- Couple medications with GSL software and place within GSL cabinets
- Maintains files, logs, and records
- Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
- Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
- Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of programs and services offered within the area assigned
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Maintains clear and complete employee health records
Skills:
Essential:
- Basic Computer skills
- Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Accurately type 25 words per minute
Experience:
Essential:
- No prior experience required
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass general background check
Working Conditions:
Essential:
- Fast-paced
- Works in a pharmacy setting
- Potential exposure to biohazards
- Potential exposure to contagious diseases
- Communications phone, computer
- Communications written, verbal
- May be required to assist individuals with unmanaged emotions
- Pass pre-employment drug test
- Frequently bend, kneel, stoop, push, reach
- Use computer up to 25% of shift
- Sometimes lift and or carry up to 50 lbs
- Standing up to 100% of shift
- Walking up to 100% of shift
