What are the responsibilities and job description for the Pre-Registration Specialist position at the Chickasaw Nation?
Pre-Registration Specialist - 16506
Ada, OK | Health | Full Time
Posted yesterday | | Apply before February 17, 2025
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Description
We are currently looking for a Full Time Pre-Registration Specialist to join our Pre Registration team located at the Chickasaw Nation Medical Center.
Summary:
Performs pre-registration duties according to Chickasaw Nation eligibility guidelines by direct interaction with the Native American patient population and to identify any third-party resources benefits and update. Verify accuracy of patients Medical Record Chart including demographic information and any documentation required for services.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Scans documents into software
- Obtains accurate patient information and updates patient charts as needed
- Advises patient of any documentation that will be needed at time of check in
- Refers patients as appropriate for Medicaid and or Medicare eligibility
- Assists patients in filing claims for medical services involving alternate third-party resources
- Determines the eligibility of patients seeking health care
- Performs pre-registration duties when applicable
- Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures
- Flexibility in cross-training and providing coverage for clinic to clinic
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Maintains strict confidentiality in all matters
- Must be able to work quickly, efficiently and accurately
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Possess basic knowledge of medical terminology
- Learn and demonstrate competencies to any new technology in a timely manner
- Knowledge of general office budgeting practices
- Ability to multitask
- Organizes work and assigned area logically and orderly
- Filing skills
- Establishes professional working relationships as appropriate
- Works well within a team
- Organizational and time-management
- Ability to plan, organize and follow through on assignments
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Communicates clinical information to patient in non-emergent setting
- Prepares role specific reports
Skills:
Essential:
- Basic Computer skills
- Electronic health record software as appropriate
- Must be familiar with the Microsoft Office Suite of products
- Printers and scanners
- Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Experience:
Essential:
- 3 years directly related experience
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass general background check
- Standard Driver's License
Working Conditions:
Essential:
- Works in a hospital or clinic environment
- Organized
- Structured
- Team-oriented
- Computers, printers, phones
- Communications phone, computer
- Communications written, verbal
- Interacts with patients in difficult and/or emergency situations
- Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
- Pass pre-employment drug test
- Sometimes bend, kneel, stoop, push, reach
- Use computer up to 100% of shift
- Non strenuous work
- May work day shift
- TB questionnaire and screening
