What are the responsibilities and job description for the Promotions Associate position at The Chickasaw Nation?
We are currently looking for a Full Time Promotions Associate to join our team located at Riverwind Casino.
Summary :
Greet and assists patrons in the purchasing of items available for sale, accepting cash and change. The clerk is responsible for providing highest level of customer service and providing the winning experience.
Responsibilities :
- Advertises promotions to facility patrons ensuring an aura for excitement in the facility utilizing handouts, microphone, and sound and light systems as needed
- Promotes the Players Club card by informing patrons of card benefits to increase play and satisfaction with facility offerings
- Develops promotional rules for submission using previous rules for similar promotions as a guide; uses creativity to make suggestions for new and exciting promotions; ensures rules are in accordance with the Chickasaw Nation Division of Commerce (CNDC) guidelines
- Utilizes Casino Management System to determine promotional targets based on previous effective promotions
- Determines patron eligibility by entering patron information in the Casino Management System. Actively utilizes appropriate systems (e.g., Bally's) to support and make recommendations
- Submits funds request for entire department within facilities assigned and communicates appropriately with general manager(s) and department manager(s) to ensure a timely manner of when promotional cash can be received
- Updates standard contract to include promotion specific information for submission to administration promotions department for final approval process for prizes
- Contacts vendors to guarantee products and prizes are ordered and delivered to any / all requested departments, but also ensuring that all gaming vendor promotions are within the CNDC guidelines
- Updates facility management and player analysis with current and accurate information in regard to the status of all promotions within their respective facilities
- Liaises between the Facility, Marketing and Share Services departments regarding promotional activity items in some facilities
- Organizes and cleans assigned area(s)
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies : Essential :
Skills : Essential :
Experience : Essential :
Education : Essential :
Nonessential :
Credentials : Essential :
Working Conditions : Nonessential :
