What are the responsibilities and job description for the Security Dispatcher position at The Chickasaw Nation?
We are currently looking for a Part Time 38 Security Dispatcher to join our Security team located at Riverwind Casino working 3rd shift.
Summary :
Dispatches all requests for assistance at a facility level concerning all daily operations. Alert Security Officers, facility personnel, and the management team through proper radio channels of facility needs.
Responsibilities :
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
- Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
- Records all Security employee call-ins and submit to proper security management
- Logs all dispatch calls (incoming / outgoing) and or electronic alerts
- Performs all other duties as assigned
Competencies : Essential :
Skills : Essential :
Experience : Essential :
Education : Essential :
Credentials : Essential :
Nonessential :
Working Conditions : Essential :
