What are the responsibilities and job description for the Security Officer II position at the Chickasaw Nation?
Security Officer II - 17655
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Kingston, OK | Security | Part Time 38
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Description
We are currently looking for a Part Time 38 Security Officer II to join our team located at Texoma Casino.
Summary:
Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Maintains files, logs, and records
- Communicates via radio per division and position protocols
- Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
- Maintains confidentiality, security, and integrity of data and information
- Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Prepares incidents reports
- Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
- Escorts patrons or guests
- Escorts/monitors drop team and money carts when assigned to gaming facility
- May prepare temporarty visitor IDs
- Responds to security breaches
- Executes internal and external patrols of assigned areas and locations
- Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
- Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
- Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Ensures compliance
- Able to adhere to all scheduling and attendance requirements
- Maintains strict confidentiality in all matters
- Ability to handle difficult customers and situations
- Must be detail-oriented
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Organizes work and assigned area logically and orderly
- Works well within a team
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Nonessential:
- Good driving record and be insurable by the Chickasaw Nation
Skills:
Essential:
- Basic Computer skills
- Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Nonessential:
- Proficient in use and non-use of firearms
Experience:
Nonessential:
- 1 year directly related experience
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Must be over 18 years old
- Pass gaming background check
- Pass general background check
- Pass Indian Child Welfare background check
- Phase I
- Phase II
Nonessential:
- Must be 21 years of age or older
- Phase IV unless prohibited (e.g. Hospital)
- Standard Driver's License
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Casino
- Fast-paced
- Noisy
- Mix of office/non-office settings
- Team-oriented
- Computers, printers, phones
- Hand-held radios
- May be required to deal with situations that are potentially dangerous
- May have to subdue violators
- May be required to de-escalate argumentative, hostile or similar situations
- Sometimes bend, kneel, stoop, push, reach
- Sometimes climb stairs
- Use computer up to 25% of shift
- Hand-eye coordination, reach and grasp
- Listening and hearing ability
- Sometimes lift and or carry up to 50 lbs
- May be required to run
- Sitting up to 75% of shift
- Standing up to 100% of shift
- Visual acuity for detail, distance, color, depth perception
- Walking up to 75% of shift
- May work day shift
- May work evening shift
- Must be flexible with work schedule
- May work holidays
- May work night shift
- May be on-call
- May work rotating shifts
- May work weekend shift
Nonessential:
- Multi-gear bicycle
- Minor injuries, e.g. muscle aches, scratches, cuts or burns
- Car, van, light truck
