What are the responsibilities and job description for the The Chickasaw Nation is hiring: Social Media Analyst in Ada position at The Chickasaw Nation?

We are currently looking for a Full Time Social Media Analyst to join our Social Media Strategic Analyst team located at the Public Affairs working .

Summary :

Responsible for analyzing The Chickasaw Nation's online presence and performance across social media platforms and provide actionable insights.

Responsibilities :

In-depth understanding of the Social Media Management Tool (Sprout), labels all posts with appropriate tags for performance reports
Use social media analytics tools to assess the Chickasaw Nation content performance, audience engagement, and other digital data
Creates detailed reports analyzing data across social media platforms. Synthesizes that data to provide tangible insights to optimize content and enhance social media posts
Tracks, reports, and analyzes the Chickasaw Nation's social media performance and presence through social media management tool (Sprout)
Compiles the results of campaigns and initiatives, creates social recap reports, and presents key takeaways after completion
Provides support compiling daily, weekly, and quarterly reports for departments, leadership and internal teams
Stays current on social media platform updates / changes and trends that can benefit our social media strategy
Assists with monitoring social media for mention of the Chickasaw Nation
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Partners with internal and external services as needed to ensure appropriate referral is made
Greets and engages with a smile
Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains general upkeep of work area and maintains a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Performs all other duties as assigned

Competencies : Essential :

Must know how to analyze and interpret data with a basic understanding of percentages, statistics and math

Ability to accept criticism and constructive feedback

Able to follow instructions, both written and oral

Able to adhere to all scheduling and attendance requirements

Attention to detail, while simultaneously maintaining a broader business perspective

Honesty, truthfulness, reliability, accountability

Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

Develop and apply proficiency in computer systems and applications as required by role and responsibilities

Must have an in-depth understanding and daily use of social media platforms (including Facebook, Instagram, Pinterest, LinkedIn, and X

Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members

Ability to multitask

Ability to plan, organize and follow through on assignments

Must work under hard deadlines

Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Writes effective communications with team, departments, guests and management

Skills : Essential :

Must have strong statistical analysis and research skills

Advanced skills using Microsoft Office Suite of products

Experience : Essential :

1 year directly related experience

Education : Essential :

Bachelors Degree in directly related field

Essential :

Bachelor's degree in accounting, business, economics, communications, marketing, or related field. Applicant must have one to three years of experience directly related to social media and the duties of this position.

Credentials : Essential :

Standard Driver's License

Pass general background check

Working Conditions : Essential :

Works in an office setting

Pass pre-employment drug test

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