Medical Assistant

Medical Assistant

POSITION SUMMARY: The Medical Assistant will assist the nursing department by coordinating, arranging and providing transportation to medical appointments for clients in residential treatment.  The Medical Assistant will work under the direction of the Nursing Supervisor and Director of Nursing and will act as a liaison between the clinic and other agency programs.  They will be accountable to ensure the timely delivery of health services and are expected to have the expertise to fulfill their job responsibilities.  The Medical Assistant is expected to maintain appropriate personal boundaries with all people while on shift, is expected to be sensitive to a culturally diverse population and is expected to perform other related duties as assigned.

POSITION STATUS: Non-Exempt 

TECHNOLOGIES: Microsoft Office Suite, Electronic Health Record System Platform, Online Trainings Platform, Payroll System Platform

Accountable and responsible for the following results:

• Transports clients to medical appointments.
• Schedules for medical appointments.
• Maintains and updates medical records (Electronic Health Record).
• Scans medical records in the Electronic Health Record.
• Answers phones and documents incoming messages.
• Provides nail care to clients as needed.
• Performs all vital signs on clients monthly.
• Maintains emergency medical equipment.  
• Maintains infection control data.
• Educates clients on medications, hygiene, and other curriculum lessons as directed.  
• Maintains all required agency mandatory trainings.     
• Participates in staff and departmental meetings, in-service training programs, and attends meetings as required.  
• Maintains appropriate personal boundaries with young people and the families being served.  
• Stay current with all certifications and training requirements.
• Other duties as assigned.
• Maintains all required agency mandatory trainings.
• Maintains appropriate personal boundaries with young people, clients and families served at The Children's Center of Hamden.  Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.
• Is aware of the Policy and Procedure Manuals and can access information as needed.
• Demonstrates effort to promote the agency Inclusion Policy by:
  1. Identifying inequities and bias, and appropriately raising concerns.
  2. Interacting with others respectfully.
  3. Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.
• Maintains care, welfare, safety, and security of the children by reporting conditions which are or could be considered safety hazards.

MINIMUM QUALIFICATIONS

• Graduate of a Medical Assistant program
• Ability to multitask, and work in a fast-paced environment.
• Experience in a behavioral health treatment setting and in pediatrics preferred.  

LICENSURE /

CERTIFICATIONS

PHYSICAL REQUIREMENTS /

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to perform the following essential job functions:

Light lifting (<20 lbs.)                  Standing              Sitting          Seeing

Moderate lifting (20 – 50 lbs.)       Reaching              Walking        Hearing

Heavy lifting (>50 lbs)                Bending               Climbing       Talking

Driving                                     Repetitive Motion   Push/Pulling

Other, specify:

The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.  

Potential exposure to waste and bodily fluids

Potential allergenic and/or irritant conditions

CORE COMPETENCIES

Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.

• Values/Ethics:  Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values.  
• Communication:  Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.
• Conflict Resolution:  Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.
• Organization:  Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.
• Teamwork:     Readily sharing information, knowledge, and personal strengths.  Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.
• Computer:     Ability to use computers and other forms of technology.  Ability to learn required office software products.
•   Decision Making/Decisiveness:  Making and taking responsibility for and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving emerging problems. 
•   Leadership:     Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives.  Leading by example.
•   Project Management:  The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.
• Strategic Thinking:  Innovating through analysis of issues and trends and how these link to responsibilities, capabilities, and potential of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.