Manager-Volunteer Engagement

Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.  

School Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.  

Child Welfare: In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.  

Child Well-being Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services. 

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.  

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.  

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.  

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission. 
• Passionate-We are passionate about what we do and helping the people we serve. 
• Accountable-We do what we say and accomplish all aspects of our responsibilities.  
• Can Do Attitude- We approach our responsibilities with a positive attitude. 
• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary 

Oversee operations, processing, recruitment, engagement, and assignment(s) of volunteers at The Children’s Center. Establish recording, recognition, and initiatives to engage and retain individual and corporate volunteers. Work in collaboration with internal and external entities to ensure professional delivery of services with respectful engagement. 

Job Requirements 

• Ensure volunteer compliance in all areas. 
• Serve as the primary administrator for Golden.
• Maintain volunteer postings, job descriptions, profiles, and schedules in Golden.
• Lead monthly volunteer orientations to ensure volunteers understand compliance requirements, volunteer processes, and agency policies.
• Conduct criminal history background checks.
• Manage DHHS clearances, annual performance evaluations and ensure volunteers follow Wayne County guidelines.
• Recruit, train, place, and manage volunteers in jobs that meet their skill set and interest.
• Develop and implement volunteer recognition and retention strategies including but not limited to support calls and thank you notes.
• Serve as the primary supervisor of one day volunteers.
• Implement and manage an agency wide internal volunteer request process. 
• Track and report volunteer hours and information as necessary.
• Provide service letters to volunteers as requested.
• Develop and maintain standard operating procedure and process map for volunteer activities.
• Launch and lead new initiatives that will improve overall program and service delivery
• Normal volunteer activities may require travel and so incumbents must be able to obtain and maintain reliable transportation at all times.

Essential Functions 

• Serve as the first point of contact for inquiries related to volunteer engagement.
• Actively schedule corporate and community volunteer “one-day” groups by strategically aligning agency needs with mission driven engagement activities.
• Actively communicate volunteer needs and opportunities with Philanthropy Team members.
• Lead large scale volunteer days.
• Ensure relevant volunteer events and activities are communicated to TCC staff. 
• Lead all volunteer recruitment, including outreach, presentations, and follow-ups.
• Serve as relationship manager for assigned volunteer portfolio.
• Lead and manage event set-up and volunteers for Holiday Shop, Back to School Bazaar, and Trunk or Treat.  
• Lead in planning and facilitating the Lisa V. Ford Heart & Soul volunteer recognition event.
• Collaborate with the Consumer Engagement Manager to fill volunteer positions for enrichment events and activities. 

Leadership Functions 

• Drive a positive workplace culture that demonstrates evidence of high accountability, inclusivity, and collaboration within the purview of this position. 
• Lead a high-performing team of dedicated professionals, providing mentorship, routine supervision, and fostering a culture of high achievement and accountability amongst the team.
• Deploy resources efficiently and effectively toward organizational goals that align with TCC’s strategic plan. 
• Support and encourage the personal well-being of team members.
• Provide leadership in the coaching, motivation, training, and development of staff.  

• Demonstrate a commitment to anti-racist practices, diversity, equity, and inclusion in the workplace.
• Actively support and encourage creating a safe, welcoming, and inclusive administrative and service delivery environment.
• Ensure adherence to best practices, ethical standards, and compliance with relevant laws and regulations. 

Core and Leadership Competencies 

• Communication – Use effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening.
• Collaboration with internal and external stakeholders – Helps colleagues as needed, views responsibilities as shared. 
• Ownership and quality of work – Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work. 
• Change management – Effectively prepares for and guides teams through changes, both small and large. 
• Decision-making – Effectively structures and facilitates decision-making processes; uses data to make decisions effectively and responsibly to improve organizational health and impact. 
• Develops & motivates others – Motivates others and supports their development through strong coaching and mentoring. 

KPIs 

• Onboard a minimum of 30 individual volunteers annually.  
• Host a minimum of 40 returning volunteer groups annually.  
• Obtain and track volunteer material deliverables and productivity for improved efficiency.
• Attend a minimum of four outreach opportunities annually.
• Facilitate a minimum of 12 tours annually.

Physical Requirements 

• Ability to lift up to 30 pounds.

Other 

• Perform other related duties as assigned by the Director of Corporate and Foundation Philanthropy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.