What are the responsibilities and job description for the Patient Access Specialist position at The Children's Clinic?
About us
The Children's Clinic has been dedicated to improving the health and wellness of the children in our communities since 1911. We are passionate about creating a healthier future for our patients and believe patients should expect compassionate, high-quality healthcare, and the latest medical innovations, regardless of financial, ethnic, religious, or social status.
The Patient Scheduling Access Specialist is often patients' first contact when they visit one of our sites or facilities. The position is responsible for answering and distributing all incoming telephone calls to the correct destination. Greet and check in patients, verify insurance information, and collect copayments and outstanding account balances. Schedule patient appointments according to clinic protocol. Acts as a liaison in reporting any patient suggestions to management.
- Answer the telephone professionally and courteously, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff.
- Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage.
- Greet and check-in patients at the front desk in preparation for their appointments with the provider. Notify clinical staff of patient's arrival. Collect and record copayments and outstanding balances, and balance cash drawer daily.
- Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
- Sustain excellent patient interactions using clear communication and problem-solving skills.
- Maintain confidentiality of sensitive patient information at all times.
- Successfully work in a fast-paced, changing environment with effective time management and the ability to multitask and prioritize workload.
- Independently recognize, interpret, and evaluate situations and their level of urgency.
- Display high standards of office conduct.
- Ensure the reception area and waiting room are clean and neat. Regularly sanitize counters and surfaces.
HR Req # 2025-1009
Job Type: Full-time
Benefits:
- 401(k)
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent care reimbursement
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Pet insurance
- Retirement plan
- Vision insurance
Medical Specialty:
- Pediatrics
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
