What are the responsibilities and job description for the Visitor Services Assistant, Part-Time position at The Children's Museum?
OVERVIEW :
The part-time Visitor Services (VS) Assistant provides exceptional customer service to constituents of The Children's Museum of Indianapolis. The assistant is responsible for greeting, engaging, and providing way-finding assistance as well as facilitating a positive service experience at designated customer touchpoints throughout the museum building and campus. The incumbent works during public hours, and afterhours events. The assistant, as part of the front-line services team, upholds the museum's exceptional customer service standards of safety, courtesy, show, cleanliness, and efficiency.
The Children's Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences.
Reports to : Visitor Services Security Supervisor
ESSENTIAL RESPONSIBILITIES :
- Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive professional demeanor.
- Interacts positively with visitors and responds to questions and concerns. Resolves visitor concerns quickly and tactfully. Responds to visitor needs for first aid and lost children. Remains visible and approachable.
- Represents the VS team through the execution of job duties and post assignments, such as entry gates, greeting, school arrival, lost and found and equipment rental.
- Facilitates and controls the operations of the Carousel by emceeing rides and ensuring that all safety standards are maintained with regards to visitors.
- Assists with ensuring safety and security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance, and reuniting lost children and adults.
- Proactively seeks up-to-date information to remain knowledgeable of museum daily operations and activities, wayfinding, and emergency protocols.
- Welcomes and orients visitors and proactively promotes daily museum events, programming, and the sale of memberships.
- Uses software system to record admission tickets and member attendance and conduct sales at equipment rental. Balances cash drawer at assigned locations and strictly follows cash handling procedures. Follows museum defined data entry standards.
- Demonstrates good judgment in dealing with customer recovery situations. Recognizes and reports visitor trends.
- Maintains a solid attendance record and adhere to the VS department Standards and Expectations manual.
REQUIREMENTS :
ADA REQUIREMENTS :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
