Visitor Services Associate

ABOUT THE POSITION: Visitor Services Associate - Part-time

As a customer support team member, you will have the opportunity to welcome and educate children and their caregivers through exploratory opportunities. You will admit our guests and guide diverse learners through exhibit exploration and engaging experiences. As a friendly and supportive Customer Service representative, you provide the first contact with our guests both in person and by the phone. As a dynamic and energetic facilitator, you will make each child and families experience one that is informative, rewarding and fun.

PRIMARY RESPONSIBILITIES:

• Facilitate the process of admitting children and their caregivers into the museum and successfully address customer service needs as they arise.
• Process admission, membership, and gift shop merchandise sales into computer based ticketing system, Blackbaud Altru. Accurately handle cash and credit card transactions and maintain cash controls in the registers.
• Proactively identify opportunities for membership, program registration and event ticketing, in-person, by phone and through electronic communications.
• Facilitate hands-on learning, for families and children, in the Museum’s exhibits and programming spaces.
• Prepare and maintain exhibit manipulatives and materials for museum exploration and program delivery.
• Assist in disinfecting, cleaning and maintaining general public and exhibit spaces.
• Other duties as needed to provide administrative and program preparation support for multiple departments.

QUALIFICATIONS:

• Previous experience with young children (ages 3-12) in either formal education settings, informal education settings, museums, childcare or recreational settings.
• Excellent customer service and interpersonal communication skills.
• Demonstrated ability to adapt to use of new technology and programs.
• Must possess the ability to present a consistent friendly and courteous demeanor with guests.
• Ability to be flexible and assimilate feedback from colleagues and participants.
• Demonstrated ability to successfully work independently as well as collaborating with others.
• Background checks must demonstrate that employees are appropriately qualified to engage with children and families in a public setting.

Programs require the movement and transportation of equipment and supplies. Must be physically able to safely bend, stretch and lift up to 30lbs. Working within children’s exhibits often requires the need to work while sitting on the floor or bending to floor level.

Holiday and school vacation periods are generally our busiest time for family visitation to the museum. The ability to maintain shifts during these periods is required.

ADDITIONAL PREFERRED EXPERIENCE:

• Visual or performing arts experience helpful.
• Customer service and cash handling experience.
• Experience with CRM and POS systems is helpful.
• Early Childhood Education experience helpful. Preference is given to those individuals who are successfully listed with cleared background checks in the OEC Registry with the State of CT and are willing to occasionally assist in our preschool classrooms on occasion.
• Experience working with a diverse group of learners, including children who have special needs.

Availability:

Must be available the following shifts on a regular weekly basis.

Wednesday 9am-4pm, Thursday 9am-4pm and Sunday 9:30am-4:30pm

Rate of Pay: $16.35/hour

Work site location: The Children’s Museum, 180 Mohegan Drive, and West Hartford CT 06117

Position is Part-time at 19-24 hours per week and is non-exempt.

To Apply:

• Stop by in-person to complete an application, Wednesday–Friday from 10am–4pm or Sunday from 10am–4pm at The Children’s Museum, 180 Mohegan Drive, West Hartford, CT 06117.

• Send your resume and detials on availability to HR@thechildrensmuseumct.org

(No phone calls, please)

Job Type: Part-time

Pay: $16.35 per hour

Expected hours: 18 – 25 per week

Benefits:

• Employee discount

Schedule:

• Every weekend

Work Location: In person

Salary : $16