What are the responsibilities and job description for the IT Help Desk Technician position at The Childrens Center Inc?
Job Purpose
The Help Desk Technician provides friendly customer support to end users for computer systems, software, and hardware to diagnose problems and optimizes resolution for the best end-user experience.
Essential Duties and Responsibilities
Duty
Percent of Time
Provide technical support and assistance to customers in an effective and timely manner
60%
Run diagnostic programs, isolate problems, and implement solutions
15%
Install computer peripherals, hardware, and software for end-users
10%
Create, revise and update training manuals
10%
Other duties as assigned
5%
Qualifications
Education:
Bachelors Degree in an IT related field
Experience:
Or minimum 3 years equivalent in specialized training in information technology
License/Certification/Credential:
N/A
Our work begins where we are all equal - at the heart.
Bethany Childrens Health Center is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patients physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home. In 2021, the hospital received accreditation from The Healthcare Facilities Accreditation Program (HFAP), the nations original independent accreditation program recognized by the Centers for Medicare and Medicaid Services (CMS). This distinction confirms that Bethany Childrens Health Center is providing high quality patient care as determined by an external process of evaluation.
In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation, benefits, state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.
**Due to the nature of our pediatric services, this organizations positions are classified as safety-sensitive roles. Bethany Childrens Health Center may refuse to hire an applicant or discharge an employee in a safety-sensitive position, who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.
