What are the responsibilities and job description for the Employee Service Representative position at The Chimes, Inc.?
Salary Range : $48,000 - $50,000 Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.
This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.PRIMARY JOB FUNCTION(S) :
- Provide employees with timely, accurate responses to inquiries regarding HR policies, procedures, processes, and benefits via telephone or in writing using some judgment and in accordance with approved processes
- Provides excellent customer service to all Chimes staff in order to support a positive experience for them during the interaction
- Processes HR Transactions accurately based on research, employee specific information and process rules
- Processes all personnel changes in HRIS system, ULTIPRO including new hire data, employee transfers, promotions, salary changes, status changes, address changes, terminations, open enrollment for benefits, etc...
- Collaborates with Shared Services Manager to update documentation regarding processes and procedures
- Provides auditable records and appropriate documentation of employee interactions
- Gathers appropriate information and identifies areas that need further research; works with subject matter experts and manager to respond back to employee with final answer REQUIREMENTS : 3-5 years
- UltiPro experience is a PLUS!
- MS Office experience
- Basic Computer skills
- Excellent Customer Services experience
- Call Center or phone service experience a plus EDUCATION / EXPERIENCE : AA degree (2 years of college) in Human Resources or a related Field.
Formal working knowledge and experience that would be equivalent to the level of education in lieu is accepted as well.NOTE : At the discretion of the Personnel Officer, additional related experience and / or education may be substituted in lieu of the requirements specified under Education and Experience.What's in it for you? Total Rewards (For Full-Time Employees = >
30 hours / week) :
Salary : $48,000 - $50,000
