What are the responsibilities and job description for the The Choice, Inc. | VP of Customer Operations and Accounts Management (Industry Newsletter Firm) position at The Choice, Inc.?
The Choice is managing a direct hire search for our client, a DC- area organization that produces subscription newsletters as well as industry data for executives in the residential mortgage sector.
The Vice President of Customer Operations and Accounts Management will head customer support and subscription sales operations for the organization which will include maintaining relations with existing clients, fielding questions about products, managing billing and renewals for both small and large clients, and fielding inquiries from prospective customers.
This is not a cold sales position and the office is not a sales environment. Very tenured, professional, and supportive office staff. No previous experience in the mortgage industry required at all.
The ideal candidate will have / will be :
- Tenured, demonstrated experience in a B2B renewal environment
- Highly technologically-savvy : Experience working with a fulfillment system (Multipub experience would be a large plus.)
- Must also have experience working with a CRM.
- Previous experience managing a direct report preferred
- Customer-service oriented
Job Duties and Responsibilities will include :
This is a hybrid organization, however, there is some flexibility with the schedule and in-office days. The office is located in Bethesda- parking will be included.
