What are the responsibilities and job description for the Work Force Management Administrator position at The Christ Hospital Cardiovascular Associates?
Job Description
The enterprise resource planning (ERP) analyst will provide functional and technical support of the core Work Force Management (WFM) application suite, ancillary applications, and system integration points. Partners with end users to resolve application problems in an efficient manner to minimize business disruption.
Responsibilities
Possesses the application functional / technical knowledge to support the Work Force Management suite. Partners with application owners in the documentation of current business processes and future state mapping to ensure the optimal configuration and efficiency. Identifies operational weaknesses and suggests process improvements. Understanding of integration points between related ERP modules and systems.
Assists in the support of other non-WFM ERP applications. Ability to acquire application and technical expertise in these systems.
Develops WFM system interfaces and enhancements as required by the business using organized system development methodologies inclusive of requirements definition, design, development, testing, and implementation.
Participates in the routine maintenance of all ERP applications, including enhancements, upgrades, patches, ESP / MSP releases, new software installations, and migrations. Performs integration and unit testing. Adheres to defined change management processes.
Develops high-level work estimates, work plans, initial priorities, and works with management to review and prioritize activities.
Assists application owners in the development of test scripts, policies, and procedures. Conducts end-user training / education as required.
Ensures timely response and resolution of emergency production questions, issues, and defects. Properly documents and notifies appropriate application owners and IT management.
Possesses an understanding of industry requirements and considers business implications of the application of technology to the current business environment.
Adheres to the highest degree of professional standards and strict confidentiality in matters that require discretion.
Qualifications
KNOWLEDGE AND SKILLS :
Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.
EDUCATION :
- Bachelor's degree in Computer Science, MIS, or related field, strongly preferred.
YEARS OF EXPERIENCE :
REQUIRED SKILLS AND KNOWLEDGE :
LICENSES & CERTIFICATIONS :
Kronos or Work Force Management application / technical certifications a plus
Same Posting Description for Internal and External Candidates
