What are the responsibilities and job description for the TCHP Care Coordinator - Babson Place Health and Aging - Full Time - Days position at The Christ Hospital Health Network?
The duties of this position involve monitoring and maintaining a new patient internal referral workque in Epic, as well as external community referrals.
- Conducts telephone calls to patients and caregivers requesting information and scheduling for The Health and Aging Center
Care Management - Work with the team on intake support
- Pre-visit planning workflow to ensure care completion prior to visit whenever possible
- Facilitate referrals to other providers.
- Communicate timely with patients and caregivers
- Assist with scheduling follow up appointments
Provide the highest level of customer service to achieve the goal of “putting patient’s first”.
- Promote excellence in healthcare delivery to the patient and/or patient family. Identify and facilitate implementation of clinical best practices.
- Engages co-workers and patients in a positive, respectful manner
- Shows respect and sensitivity for differences among co-workers and patients
- Act as a point of contact to problem solve for the patient and clinical staff
- Conducts telephone calls backs to patients requiring follow-up care.
- Supports the clinical staff with dementia education to patients and/or their families.
- Facilitate a seamless transition through the healthcare system
Information Technology
- Ensure complete and accurate documentation in the medical record.
- Design effective workflows
- Collect and monitor data related to outcomes.
All other duties as assigned.
KNOWLEDGE AND SKILLS:
Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.
EDUCATION: High school graduate. Certification in a healthcare field such as a medical assistant or patient care assistant or college degree preferred..
YEARS OF EXPERIENCE: Minimum of 2 years experience as an MA, PCA or other related healthcare role.
REQUIRED SKILLS AND KNOWLEDGE:
Self motivated
Superior communication skills: Able to effectively communicate with others, both written and verbally
Possess critical thinking and problem solving skills
Abiltiy to prioritize work, and manage multiple demands
Knowledge of basic computer functions
Ability to work both with and for the team
Ability to show respect and sensitivity to cultural differences in both employees and patients
Knowledge and support of organization’s goals and values
Reliable and punctual
LICENSES & CERTIFICATIONS:
None
