What are the responsibilities and job description for the Telecommunications Operator position at The Christ Hospital Health Network?
The Telecom Operator will be responsible for answering and routing incoming calls to include patient information, paging, directory assistance and emergency calls. The Telecom Operator will organize daily notices in order to provide accurate call information, document calls properly and monitor medial and non-medical line, responding to emergency calls and dispatching appropriately.
1. Call Routing
- Answer and route incoming calls to include patient information, paging, directory assistance & emergency calls
- Process outgoing calls including long distance, international and conference calls
- Organize daily notices in order to provide accurate call information to route calls appropriately
- Document calls per policy
2. Monitoring
- Immediate and calm response to all emergency features and dispatch of appropriate personnel timely
- Monitor medical and non-medical line and perform timely notification
- Monitor Clinical Alerts (i.e. Dukane, blood bank)
- Monitor PO&M system (i.e. fire, oxygen, Welcome screen, generator)
- Monitor Security systems (i.e. panic, cameras)
- Handle calls in a disaster as part of emergency preparedness
- Monitor the weather alert radio and make notifications per process
- Document monitored results per process
3. Pager Service
- Perform paging, oncall and directory duties per Amcom Software process
- Additional paging through SMARTWEB and USA Mobility.
- Provide programming and testing of pagers for customers
- Exchange in-house and long-range pagers for customers with defective units
- Monitor and maintain pager inventory for both in-house and long-range
- Document daily changes to on-call schedules
4. Other duties as assigned
KNOWLEDGE AND SKILLS:
Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.
EDUCATION: Minimum High School Diploma or equivalent (GED) required
YEARS OF EXPERIENCE: Two or more years of strong customer service experience in a health care setting preferred; 1 year experience operating a multi-line phone and related equipment required,. AMCOM experience preferred.
REQUIRED SKILLS AND KNOWLEDGE:
Ability to remain calm under pressure and when handling request for emergency care. Strong organizational skills with attention to detail. Strong verbal and written communication skills. Basic computer skills, strong customer service skills and ability to multi-task
LICENSES & CERTIFICATIONS:
