Director of Operations

Description

Oversees and is responsible for all aspects of Grounds, Engineering, Housekeeping, Front Desk, Quality Control, Managers on Duty and Security in addition to all Christie Lodge facilities. Directs plans, administers, and coordinates the activities of the departments in support of policies, goals, and objectives established by the General Manager and the Board of Directors by performing the following duties personally or through subordinate managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct, plan, administer and coordinate the activities of the Engineering, Housekeeping, Front Desk, Quality Control, Managers on Duty, and Security department to include project management.
• Manage general contractors for construction projects
• Support policies, mission, values, and objectives of The Christie Lodge.
• Develop and implement short-term & long-term plans, goals, budgets and goals.
• Responsible for facilities planning, general insurance claims and commercial space owners/lessees.
• Maintain and enforce policies, goals and objectives that have been approved by the executive committee. 
• Promote and develop intradepartmental and interdepartmental communications and teamwork. 
• Communicate & ensure that the responsibilities, authorities and accountability of all direct subordinates are understood.
• Accountable for staffing to meet the daily needs of the Lodge, projects, planned maintenance and preventive maintenance programs.
• Oversee or coordinate department training for Safety, Customer Service, Skill levels, etc.
• Serve on the Safety Committee.
• Responsible for all aspects of documentation and enforcement concerning regulatory obligations of The Christie Lodge such as OSHA, EPA, DBA, etc.
• Accountable for yearly inspections and all documentation of safety systems such as Fire sprinklers, Fire alarms, Generator, Security cameras, etc.
• Understands & performs all the responsibilities for purchasing & receiving of all operations departments.
• Direct and administer our Inventory Management program for all operations departments.
• May be requested to attend or present at association events and represent The Christie Lodge to Board members and owners.
• May be requested to communicate, negotiate, resolve issues with local, state, and federal departments and authorities concerning guest issues, operational regulations, utilities, classifications, and other regulatory demands.
• Oversee property related insurance claims, policies, and filing.
• Responsible for documentation into the Capital Reserve Planning Software
• Conduct necessary operational investigations to include guests, staff, and security incidents.
• Perform the duties in the reporting departments in the absence of a manager and during transition of managers as needed.
  • Responsible for Staff Development/Mentoring, managing and motivating department managers and their staff to keep an ongoing positive environment
  • Carry out management responsibilities in accordance with the Company’s policies, training programs, and applicable laws.
  • Responsibilities include recruiting, interviewing, hiring, and training managers; planning, assigning, and directing work; appraising performance; rewarding and disciplining managers and employees; addressing complaints and resolving problems.
  • Establish pride and emphasize job importance for Company and employees.
• Establish standards and procedures for work and enforces Company policies and procedures.
• Ensure all department managers receive adequate training on established procedures and safety.
• Implement timely and effective corrective actions when necessary.
  • Should have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs such as Microsoft Outlook, Microsoft Word, PowerPoint and Microsoft Excel for purposes of communication, budgeting, ordering supplies, and overall management of the departments.
  • Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Write and read correspondence, summaries, and reports in English using prescribed format.
  • Responsible for Owners weekly meeting held on property.
  • Ability to speak effectively before groups such as customers, employees, management or board members.
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to add, subtract, multiply and divide numbers in order to interpret financial information, prepare budgets and track inventory.
  • Read and interpret business records and financial reports.
  • Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.
• Attend Avon City Council Meetings when necessary or available.
• Other duties as assigned.
• Education
  • Bachelor’s degree preferred or commensurate experience.
  • High School Diploma or GED is required.
• Experience/Knowledge
  • Minimum five to seven years management experience, leadership in the lodging industry is preferable
  • Minimum 10 years total experience in facilities planning, project management, budgets/capital reserves.
  • Timeshare resort and hotel experience are highly preferred. 
  • Experience at a hotel or resort of similar size is preferred. 
  • Similar and/or related experience may be considered. 
  • Requires building/facility maintenance knowledge, common accepted industry practices pertaining to maintenance, knowledge of budgeting and project planning, and trouble-shooting ability.
  • Knowledge of common accepted industry practices. Preferred in the areas of housekeeping, engineering, security, and executive management
  • Must demonstrate good Leadership skills, excellent communication and presentational skills
  • Knowledge of project management software and inventory tracking is preferred.
  • • Fluency in English (verbal, written and reading) is required. 
    • Spanish is preferred but not required.
  • Certifications
    • None required.

Qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to: sit; stand; walk; climb ladders and stairs; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, bend, crouch, or crawl; see, speak and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS & WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employee is regularly exposed to outside weather conditions, and the risk of electrical shock.

- The employee is frequently exposed to wet and/or cold conditions, moving mechanical parts, vibration, and extreme heat.

- The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and toxic or caustic chemicals.

- The noise level in the work environment is usually moderate, wear ear protection when necessary or in doubt

The employee must be able to:

- Work effectively in a stressful and changing environment.

- Communicate well (verbally and in writing) with others.

- Effectively deal with guests, customers and visitors.

- Accept constructive criticism from managers.

- Change activity frequently and cope with interruptions.

- Work evenings, nights, weekends and holidays as required, and on occasion be consulted by telephone and/or called in to work on short notice in response to emergency and/or urgent conditions at the property.